Engineer Software

Howard Teasley

**** ******* **. ***** ********, GA 30087 Phone: 770-***-**** **.********@*****.***

KEY SKILLS

Server and Client Troubleshooting & Configuration

Systems & Account Administration using Active Directory

Knowledge of ITIL & PMP best practices

Cisco Network LAN/WAN Troubleshooting & Configuration

Application Support

SAN using Symantec Backup/Recovery

Mobile Device Troubleshooting & Configuration using Airwatch and GBES

EDUCATION

Howard University, ‘92

Washington, DC

BA, Music Business

OmniTech Institute, ‘11

Tucker, GA

Diploma, IT Networking

TECHNICAL SUMMARY

Help Desk: Customer care and technical escalations,

process development, team building,

increased productivity, management

strategies, remote support.

Certifications: CompTIA A+, Sec+, Net+

Pending: CCNA, MCSA, ITIL

Systems: LAN/WAN, VPN, VLAN, Firewalls, Cisco Routers &

Switches

Protocols: RIPv2, OSPF, EIGRP, wireless (802.11 a/b/g/n), TCP/IP,

Frame Relay

Software: WinServer ‘03/08, WinXP/Vista/7/8, Linux OS, Mac OS,

MS Office Suite, ServiceNow, Lotus Notes, Symantec, and

Norton Ghost

EXPERIENCE

IHG/Lenovo Team Lead @ CGS Inc, Dunwoody, GA, 4/2013 – 5/2014

Provide technical and customer support for Tier I agents, server ‘03/’08 troubleshooting,

Symantec backup troubleshooting and configuration, DHCP and DNS, VLAN’s, network

printer and client configuration, iPhone support using Airwatch and MDM, use of service

delivery methods in ITIL framework, Active Directory account unlock and password

resets, group policy updates, and permissions. Software support for Merlin, Holdiex,

LANDesk. Use of ServiceNow and Cross ticketing systems. Handle customer and

technical escalations.

Network Engineer @ ManiTech Solutions, Atlanta, GA, 4/2012 – 4/2012

Design and install networks for small businesses, configure and troubleshoot Cisco

routers and switches, hardware and software upgrades, virus removal, network and

internet security testing/troubleshooting, VMware troubleshooting, VLAN, DHCP and

DNS configuration, data migration using Symantec, training on Exchange, Outlook, and

VMware, LAN/WAN troubleshooting and security, remote and on-site support.

Refurbishment Technician II @ First Data, Marietta, GA, 12/2011 – 4/2012

Refurb and repair computers, POS machines, credit card machines, monitors and network

devices, reimaging and data migration using Symantec, training on Sharepoint, MS 365,

and Outlook, constructed testing proceedures for POS machines, network devices and

monitors, composed SOP’s for testing and use of hardware, assisted QA in the

development of baselines for testing and performance.

Network Adminstrator @ CDE Techs, Atlanta, GA, 9/2010 – 7/2012

Hardware and software upgrades, application installation and support, on site hardware &

software support of Win XP/7/8 and MS server ’03/’08, VLAN, DNS, DHCP, network

monitoring using Wireshark, assisted with Project management, logistics and planning,

Cisco router and switch troubleshooting, configured MS software firewalls for network

security.

Computer Technician @ Brown Technologies, Atlanta, GA, 1/2007 – 9/2010

Hardware and software upgrades, application installation and troubleshooting,

Troubleshooting network connectivity, install drivers, updates andπ patches.

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