Shareanna Britton

**** ******* ****, **** *******, MN 55344

612-***-****

acd62x@r.postjobfree.com

Customer Service Representative with over 6 years of experience, includes telephone and face-to-face

sales, scheduling, and account administration. Aiming to use my, proven customer service, sales, and

communication skills; to effectively fill the Customer Service role in your company.

PROFESSIONAL EXPERIENCE

Amplifon USA Plymouth, MN

Call Center Lead August 2011 – March 2014

• Average 60 cold calls a day to business and private individuals by telephone in order to

promote sales for goods and services

• Conduct client or market surveys in order to obtain information about potential customers

• Respond to all customer inquiries and complaints, and conduct collection activity on active

and inactive accounts

• Listened to and resolved customer’s complaints.

J.C. Christensen & Associates Saint Cloud, MN

Sr. Debt Collector June 2009 – June2011

• Collected medicals bills from many vendors and patients.

• Has been collector of the month 4 times in a row.

• Top collector within 3 months of hire; promoted to Sr. collections and trained new employees.

• Maintain all billing & collections records

Blue Stem Brands Saint Cloud, MN

Customer Service Rep. January 2008 – January 2009

• Provided assistance to customers wanting to set up credit lines.

• Multi- tasked through different projects to get done in timely manner.

• Helped with order statuses and invoices to be received upon shipments.

• Deescalated irate phone calls independently; instead of contacting higher management.

• Retained more than 40% of callers trying to end services with Blue Stem.

EDUCATION

RASMUSSEN COLLEGE Bloomington, MN

Allied Health, June 2012

• GPA 3.6/4.0

• Dean's Scholarship Recipient

ADDITIONAL SKILLS

•

• Experience with Microsoft Office – Word & Excel

• Excellent communication skills with a focus on customer service

• Familiarity with Point of Sale terminals

• 70WPM Typist

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