Danielle Jackson
Customer Service I
Portland, OR
acd62v@r.postjobfree.com - 503-***-****
• More than ten years of progressive professional secretarial experience
• Computer skills include: SMS, CIS, Vantive, Elink Pro, Browsers Internet Explorer and Netscape Navigator,
U.P.S, T.C.I.C, O.L.O.M, ServiceHub2, CLUE, DMV, Windows, Microsoft Word, Excel, PowerPoint, Access,
Outlook, Internet proficient
• Developed Interpersonal skills, having dealt with a diversity of professionals, clients and staff members.
• Self-motivated: able to set effective priorities to achieve immediate and long-term goals and meet operational
deadlines.
• Adept at working independently and as a team member.
• Adapt easily to new concepts and responsibilities.
• Function well in fast-paced, high-pressure atmosphere.
WORK EXPERIENCE
Customer Service I
Stream Global Services - Beaverton, OR - November 2012 to March 2013
Taking inbound calls for prospective customers
• Handling customer inquiries
• Register customers with system
• Track Orders
• Process returns
• Help customers with Nike custom designs
• Process refunds
Customer Service I
Xerox Services - Tigard, OR - February 2012 to July 2012
Take inbound calls for airline, rental car and hotel reservations
• Verify travel itinerary
• Reschedule reservations
• Cancel reservations
• Liaison between customer's airline, rental car, and hotel agencies
• Processed refunds
• Processed complaints to appropriate departments for follow-up
Attorney
Nelson & Nelson - Portland, OR - July 2011 to February 2012
Office Assistant I
• Communicated with clients in regards to case status and completion
• Verified Billing
• Prepared Payments for deposits
• Occasional Court Runs
• Delivered knowledgeable, efficient and accurate customer service via phone, fax and email to Nelson &
Nelson clients
• Worked with Legal Assistant to audit closed client files for scanning
• Organized and filed paperwork within the office
• Prepared closed filed for scanning on the network
Document Specialist I
One Legal, LLC - Los Angeles, CA - October 2007 to February 2010
Communicated with customers regarding status and completion of customer assignments
• Prepared and assembled legal documents for service
• Data entry, including editing new assignments and updating and closing existing assignments
• Responsible for knowing document requirements and service of process procedures as they pertain to
completion of One Legal assignments
• Delivered knowledgeable, efficient and accurate customer service via phone, fax and email to One Legal
customers
• Worked with Branch Manager/Supervisor to audit branch data using a variety of reports and other tools with
goal of keeping errors to a minimum
• Organized and filed paperwork within the office
• Prepared reports as requested for guidance of supervisor
• Abigail Abbott Staffing (Pasadena, CA) Jan. 2006 to Oct. 2007 Admin. Assistant
• Skillstorm Government Services (Pasadena, CA) Feb. 2006 to Nov. 2006 Jet Propulsion Laboratory (JPL)
Admin. Assistant
• Express Personnel (Phoenix, AZ) July 2005 to Dec 2005 Order Desk Clerk & Admin Assistant
• AT&T Wireless (Portland, OR) April 2001 to August 2003 Receivables Management Representative Tier I
Promoted to Research Representative Tier II
EDUCATION
Arizona State University
September 2003 to September 2004
Portland Community College
September 2000 to March 2003
Associates of Science in Accounting
Colorado Technical University
U.S. Grant High School