Customer Service Project Management

John O’Neal Harrison Jr.

Address: **** ***** ** ********, ********, Ga 30152

Cell: 334-***-****

Email: **************@*****.***

Objective

To obtain a position that utilizes my experience in physical fitness while promoting social, physical,

and cognitive development of health and wellness initiatives through recreational and exercise

activities.

Qualifications/Proficiencies

• Personal Trainer (NETA)

• Certified Strength and Conditioning Trainer

• CPR/AED Trained

• Certified Group Exercise Instructor

• Certified Personal Trainer (NETA)

• Wellness and Nutrition Coach

• Project Management (Cooperative and Independent Efforts)

• Ability to work in diverse organizations

• Exceptional communication & interpersonal skills

• Strong technical & operational skills

Education

Aug 2006 – Dec 2010 Alabama State University Montgomery, AL

• Bachelor of Science (BS), Physical Education

Jan 2012 – Dec 2013 United States Sports Academy Daphne, AL

• Master of Sport Science (MSS), Sports Management

Experience

Sep 2008 – Present YMCA Montgomery, AL

Fitness Director Assistant/Personal Trainer

• Create membership accounts via DAXCO software

• Maintain personnel records manually and through computerized systems

• Executes the collection and transfer of member financial records

• Provide quality customer and personal services to both external and internal customers

• Establish and maintain a variety of records, logs, and files related to office activities and departmental operations

• Create exercise programs for all ages and developmental groups

• Operate office equipment such as computer, fax, copier, and multi-phone line systems

• Process and deactivate membership accounts

• Perform maintenance functions for the upkeep of equipment (exercise and aquatic), activity courts, and grounds

• Implement rules and regulations of various sports based activities

• Instructs spin, gravity, body pump, extreme fit, and pure motion classes

Apr 2012 – Present Wynlakes Golf and Country Club Montgomery, AL

Personal Fitness/Nutrition Coach

• Promote wellness initiatives among resident members by providing effective workout designs, meal plans, and

healthy lifestyle counseling sessions

• Perform personal training to all populations to include youth, geriatric, and pre/post habitation participants

• Monitor and document fitness program effectiveness through progression photos, customer satisfaction rates, and

bi-weekly analysis reports

• Provide wellness consultations to prospective trainees

• Organize residential fitness and recreational events

• Communicate wellness, nutrition, and physical fitness objectives for new member orientation meetings

• Provide promotional products and services to increase fitness revenue

• Create and develop demographic fitness programs to increase revenue

• Provide quality customer service to both external and internal customers

• Produce marketing and public relations campaigns to result in organizational success

• Market independent services and programs for members and promote fitness as a community development

concept

November 2011- Present Zija International

Gold Executive Representative

• Independently provide natural health alternatives through professional and public speaking presentations.

• Establish and sustain prospective markets via providing services and products to individuals, groups, and/or

organizations.

• Implementation of leadership and professional development principals to increase self, team, and organizational

motivation and profitability.

• Provide mentorship and successful business strategies to new and existing wellness representatives.

• Successfully depict total wellness and health as an exciting and enjoyable lifestyle commitment.

• Provide senior level business executives with new and innovative fitness knowledge.

• Initiate attainable personal and team goals to ensure organizational success.

• Enhance and increase team and member morale via creative incentive based programs.

Contact this candidate