Manager Customer Service

Velma Mortimer Cell Phone: 321-***-****

**********@*******.****.***

**** ******** ****, ****, ** 32754

Dedicated Management Information System Specialist with 20 years of successful military training and management resolving

technology issues by applying knowledge and experience within the areas of Information System Administration/Technology

Management while accomplishing deadline driven project goals.

Job Announcement Position, Assistant Manager, Call Center Manager, Desktop Support,

Summary Of Qualifications

Strong Administrative Skills Cisco Routers MS Office / Windows 7,

Server 2003, 2008, 2008 R2,

Customer Service/Relations Cisco Catalyst Switch w/PoE

2012, 2012R2 Enterprise

Human Resources Skills Helpdesk Support

Visual Basic 2010, Studio,

Strong Communication Skills Web Services, IIS, SQL, PHP

JAVA SAN/Cloud Networking

(Written/Verbal) Ethernet, FDDI

File Maker Pro/Microsoft

Innovative Problem Solver Ultra-VNC

Bachelors in Management Wireless infrastructure SQL/MySQL 2008 along

Information Systems with appliances and Access Points w/SQL Express, SQL 2012

Associate in Computer Hardware and software SCOM and SQL reports

Information Technology support, maintenance and

troubleshooting

Professional Experience

Technology Support Student 2011-2013

Columbia College of Missouri, Patrick A.F.B., FL

Replaced desk top computer systems with iPads and laptops in all classrooms and student labs; enhanced

mobility and allowed touch screen data transfers

Assisted with the installation of two servers and updated all computers to Windows 7 with Office 2010;

increased network speed and capabilities

Upgraded telephone systems and network infrastructure; efficiently improved communications

Performed preventive maintenance and repairs on computer equipment and peripheral devices; decreased

replacement cost

Installed Administrative Windows Network, IIS Web Server, Exchange 5.5 Mail Server with NT 4 Domain

Controllers; provided information security across entire network

Upgraded Domain to Windows 2000 with Active Directory Forrest and Exchange 2000 mail server

Configured and monitored Virtual Private Network (VPN); permitted remote users access to data inside

Firewall through DMZ

Computer Information Technology 2007-

2010

Brevard Community College, Cocoa, Florida

Performed hardware and software support, maintenance and troubleshooting

Tested, maintained, and monitored computer programs and systems; coordinated the installation of computer

programs and systems

Managed and linked computer systems within an organization; increased shared information compatibility

Selected the optimal computer software and hardware according to curriculum requirements and objectives

Volunteer Computer Assistant Specialist 2005-

2007

Culyer Park Community Center, Mims, Florida

Provided Tier 2 Technical Support, performed fundamentals of networking and connectivity

Taught classes on using software programs for tracking purchases of medications and medical supplies;

enabled self-sufficiency with a fixed income and limited mobility

Volunteer Computer Assistant Specialist 2002-

2005

Campbell Park Community Center, Titusville, Florida

Taught software application programs for use in real life applications

Performed hardware and software support, maintenance and troubleshooting

Velma Mortimer

Pg.

2

Technology Manager 1996-

2000

Fort Bragg, NC

Responsible for an account of more than 100 computer and peripheral devices; performed continuous updates and required

maintenance

Managed 1000+ staff and student accounts; used excel database for tracking and identification purposes

Analyzed profiles and recommend individualized layout for type of computers and peripheral equipment modifications

suited for users

Replaced all technology at entire school adding Interactive Smart Boards to all rooms; enhanced teaching abilities

Maintained accurate property management of more than 2000 pieces of military computer equipment valued over 55

million dollars

Military

Manager of Technology/Logistic Management 1980-2000

US Army, Multiple Locations, NC

Assistant Head of the Resources Department; maintained automated control system that increased the effective resource

utilization rate from 46% to 97.6% -- resulted in a cost savings of over $101 million

Controlled growth management; motivated and maximized productivity and morale without financial incentives improved a

division with the lowest performance level to the highest in less than 12 months

Established inventory/purchasing control systems that gained accountability for millions of dollars in equipment; reduced

inventory purchases by $1.8 million

Analyzed the computation requirements; planned and designed computer systems using structured analysis, data modeling

and information engineering techniques

Assessed the value of pre-developed application packages and introduced the software to a user environment

Defined and developed goals of the system; created flow charts and diagrams describing logical operational steps of

programs

Developed, documented, and revised system design and test procedures, and quality standards

Reviewed and analyzed computer performance indicators; located and corrected code errors

Education and Training

BS in Management Information Systems Columbia College,

MO

AS in Computer Information Technology Brevard Community College,

FL

Effective Management, Public Speaking, and Briefings Combined Armed Services Staff School, NC

Equipment Maintenance, Management, and Record Keeping Motor Sergeant School,

•

KY

Management, Leadership, and Administrative Procedures Aberdeen Proving Grounds,

MD

Advanced Leadership, Management, and Problem Solving Analysis Aberdeen Proving Grounds,

•

MD

Senior NCO Advanced Management Aberdeen Proving Grounds,

•

MD

Company Leadership Course Aberdeen Proving Grounds,

•

MD

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