Customer Service Manager
Resume:
Solomon Kwong
Kelowna, BC, V1W 3W1
250-***-**** ************@*****.***
EDUCATION
Graduated Okanagan College in 2012 with a diploma in Business
Administration Management Option
Completed several general studies classes at UBC Okanagan
Graduated Kelowna Christian School in 2006 with honours
PROFESSIONAL EXPERIENCE
COOK/CUSTOMER SERVICE MANAGER WOK INN RESTAURANT
NOVEMBER 2013 – FEBRUARY 2014 KELOWNA, BC
Use conflict resolution to ensure customer complaints are dealt with
appropriately
Use communication skills to effectively answer customer questions
Use time management skills to safely and efficiently prepare delicious deep
fried items
Use judgement to keep prepped items well stocked
Responsible for maintaining overall cleanliness of the workspace
DELIVERY DRIVER/FRONT OF HOUSE WOK OUT RESTAURANT
SEPTEMBER 2005 – NOVEMBER 2013 KELOWNA, BC
Use time management to ensure all customers receive their orders in a
timely manner
Use communication skills to accurately and efficiently take orders on the
phone and in person
Process cash, credit, and debit payments
Use judgement to prioritize conflicting tasks
GENERAL LABOURER GOLIATH LANDSCAPING
JUNE 2005 – SEPTEMBER 2005 KELOWNA, BC
Assist in general landscape duties such as mowing lawns, moving dirt,
picking weeds, irrigation, and removing unwanted materials.
PROFESSIONAL EXPERIENCE CONTINUED
KITCHEN HELPER/DELIVERY BOY WOK INN RESTAURANT
JUNE 1998 – MAY 2005 KELOWNA, BC
Use critical thinking to assist other staff effectively
Use time management to ensure all local food deliveries are received in a
timely manner
SUMMARY OF QUALIFICATIONS
Fourteen years of customer service experience.
Proficient in intermediate applications of Microsoft Office Word, Excel,
and PowerPoint.
Experience processing over one hundred cash, credit, and debit payments a
day.
Proficient in prioritizing responsibilities to provide both on phone and in
person clients exceptional service.
Fluent in both English and spoken Cantonese.
REFERENCES
Available upon request.
Solomon Kwong 250-***-****
Contact this candidate