LAJUAN LEGRANT

**** ******** ** ***#**, Laurel, MD 20708 H: 301-***-**** C: 240-***-**** acd60l@r.postjobfree.com

Professional Summary

Eight years in customer service at Macy's. Maintain strong reputation for achieving high levels of customer satisfaction. Five years of experience in leadership. Assign work to five associates on the team. Manage the team and ensure that the work is done in a timely fashion.

Skill Highlights

Money Handling

Professional Experience

Lead Pricing and Signing Aug 2013 to May 2014 Macy's - Columbia, MD Pull pricing and signing information for the day. Lead the signing team to assigned areas. Assist with setting the sale. Follow up with managers and the team to ensure that the sale is set by 10:00 a.m. Provide assistance where needed in the store. Hold team members accountable for speed and accuracy. Find and mark merchandise to appropriate price point within time allotted. Pull the merchandise and move it to the markdown rack. Sign accordingly. Ensure that all markdowns assigned are done by each team member.

Lead merchandiser Aug 2012 to Aug 2013 Macy's - Columbia, MD Total of three years of experience in merchandise handling at Macy's. Demonstrate leadership skills while ensuring that the merchandise has been delivered to the standards of the company. Distribute responsibilities throughout the team to designated areas of the floor. Supervise while maintaining the necessary speed needed to merchandise as much clothing as possible to the floor before the store opens at 10 a.m. Allow enough time to properly remove all runners from the sales floor without disrupting the shopping experience of the customers. Follow up with the associates on the team to answer any questions or concerns.

Customer Service Aug 2008 to Aug 2012 Macy's - Columbia, MD Four years of experience in customer service. Meeting and making a connection with guests. Asking open-ended questions to meet the customers needs. Giving options and advice to demonstrate product knowledge. Celebrate the purchase and invite customers to come again.

Education and Training

Bachelor of Science, Nursing 2016 Howard Community Collage - Columbia, MD, United States Coursework in Psychology

Opening/Closing Register

Product knowledge

Processing/Receiving Merchandise

Merchandising

Pricing and Signing

Leadership

Filing Clerk

Nurse Assistant

Telemarketing skills

Packing/Shipping Merchandise

Customer Service

Working with elderly patients

Blood pressure skills

Cooking

Cleaning

Coursework in Elderly care/ Disease Management 4.0 GPA

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