Customer Service High School

Kat Mire

* ******* ** **, ******* AB

T*K *B*

587-***-****

Email: acd603@r.postjobfree.com

Qualifications

. Good written and verbal communication skills, punctual and reliable,

able to cope and work under pressure.

. Ability to effectively work independently and within a team setting

. Comprehensive knowledge of Microsoft Word, Outlook, Excel and Access.

. Ability to type at 60+ wpm.

. Able to multitask and manage conflicting demands.

Work Experience

University of Alberta

Rutherford Library Help Desk

(April 2013- May 2014)

. Handling all incoming requests for information and data.

. Assisting students in finding the appropriate materials.

. Processing fees and handling student accounts.

. Scanning/copying documents.

Canadian Blood Services

Reception/Customer Service

(August 2011-March 2013)

. Distributing calls to the appropriate personnel.

. Providing donors with the necessary information and paperwork.

. Opening, copying, and circulating incoming post.

. Providing secretarial services such as minute taking and diary

management.

Comfort Inn & Suites

Guest Services Agent

(August 2009-May 2011)

. Welcoming guests and providing information such as rates and

services.

. Provide the necessary paperwork to guests for room rentals.

. Data entry, updating guest accounts, and processing transactions.

. Organizing travel and accommodation arrangements for patrons.

Volunteer Experience

Adult Literacy Program

(September 2009-August 2012)

. Working with people who cannot, or experience difficulties,

reading.

. Walking program participants through the public library system.

Education

University of Alberta (2009-2012)

. Bachelor of Commerce degree.

M.E Lazerte High School (2006- 2009)

. Obtained an Alberta high school diploma and International

Baccalaureate diploma.

References available upon request

Contact this candidate