Customer Service Air Force

Brianne Bishop

General Clerk I - SOURCE HOV

Lakeland, FL

***********@*****.*** - 229-***-****

Seeking a rewarding and challenging position in customer service.

Proofreads, edit, creates and file important documents

Answer heavy phones including switchboard and information line

Proficient in Microsoft Office products such as Word, Excel, Outlook, and PowerPoint

Strong interpersonal and communication skills, has provided various customer service resources to over 7,000

persons in a 6 year period

WORK EXPERIENCE

General Clerk I

SOURCE HOV - Newnan, GA - February 2014 to March 2014

Performs clerical tasks to support office, business, and administrative operations.

• Uses computer software to review and verify document audit errors.

• Handles and maintains sensitive records ensuring documents are not destroyed, lost or mishandled.

Customer Service Rep

AIR NATIONAL GUARD - April 2012 to February 2014

116th Force Support Squadron - Robins Air Force Base, Georgia

• Updates eligible guard members' state awards/decorations into the military personnel data system

• Orders United States Flag from Senate for retiring Air National Guard Members

• Completes pertinent documents for members who needs retain ability for active duty orders

• Ensures active duty guard members health insurance are loaded into Defense Enrollment Eligibility Reporting

System

Outbound Assignments Counselor

UNITED STATES AIR FORCE - July 2011 to March 2012

30th Force Support Squadron - Vandenberg Air Force Base, California

• Coordinates all outbound assignment processing actions with Air Force Headquarters

• Alleviates out processing actions for members changing duty locations by counseling them on what actions

and documentation is required

• Drafts and forward contracts, forms and other out processing documents to Air Force Headquarters

• Updates vital information into the military personnel data system

Extensions Counselor

Re-enlistments - Offutt AFB, NE - March 2010 to July 2011

Executed 132 retention documents securing retain ability for military members who are changing duty location

or going on a temporary duty location

• Requested 61 Career Job Reservations suspensions, prevented retaining ineligible military members

• Conducted weekly training increasing knowledge for wartime and home station mission

• Processed 150 million dollars in bonuses and leave sell

Customer Service Representative

55th Force Support Squadron - Offutt AFB, NE - June 2009 to March 2010

Corrected 750 medical, dental, and educational records in military benefits database

• Prepared 650 Department of Defense identification cards

• Organized fund raiser, saved needy family 10 thousand dollars in renovation costs

• Resolved 90 military pay files, dispersing 20 thousand dollars in government funds

Basic Allowance Subsistence Technician

In Processing - January 2009 to June 2009

55th Force Support Squadron - Offutt Air Force Base, Nebraska

• Tracked 708 incoming members assigned to work at Offutt Air Force Base

• Managed Bonus Program by updating/requesting 60 thousand dollars in entitlements

• Processed 127 food allowance for military member with dependents, securing 58 thousand dollars in overdue

entitlements

• Verified deployment eligibility for 400 members and 5 real world deployments

EDUCATION

Associate of Arts

Community College of Air Force

2012

High School Diploma

Terrell Middle High School

2006

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