Customer Service Sales

Location:

Posted:

May 17, 2014

OU WAY SAECHAO

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with experience in sales processing, operations within the

travel, accounts payable, and accounts receivable.

• Identify customer’s needs and resenting appropriate company products and service offerings.

• Demonstrate ability to gain customer trust and provide exceptional follow-up, leading to increased

repeat and referral business.

• Expertise in resolving escalated customer service issues.

PROFESSIONAL EXPERIENCE

Ron Tonkin Parts Center, Credits Supervisor (2009-Present)

Promoted to lead a team of 5 employees in a fast paced environment. Provide employees with tools to maintain

and increase service levels to both internal and external customers. Gather, analyze, and report

daily/weekly/monthly sales and service statistics.

• Improving customer satisfactions rating through suggestion and development of new product

procedures.

• Enhanced employee performance and attendance through daily mentoring, one-on-one discussions, and

motivational strategies.

• Received outstanding positive comments from team members on employee reviews, as well as

exceptional feedback from senior management.

Anzen Supermarket, Sales Associate (2007-2009)

Provide top-notch service to both internal and external customers. Responded to concerns and alleviated

delicate situations with professionalism and sensitivity. Prepared weekly reports for Sales Manager.

• Demonstrated skills in increasing sales, planning promotions, and performing inventory control.

• Merchandised product and maintained and inviting sales floor.

• Promote business using direct mail, internet marketing, and community networking.

REFERENCES

Available Upon Request