Customer Service Manager
Resume:
**** ***** ****** **. *** H Fairborn, Ohio *****
***************@*****.***
Angel T. McFarland
Positions Held
February 2013-Present, Traveling Property Manager
Aspen Square Management
Property manager specializing in startup management of newly acquired communities. Travels
nationwide as needed according to assignment. Extensive experience in conventional, student, and
senior communities in Ohio, Georgia, Texas, and Alabama. Prepares detailed weekly and monthly reporting
as well as hiring, training, motivating, and holding staff accountable for high occupancy, retention, and collection
percentages. Strong use of marketing and sales skills in order to rebrand new acquisitions. Use of OneSite
property management software.
June 2011-February 2013, Assistant Property Manager
Greystone Property Management
Assists the property manager in all daily functions necessary for maintaining a 316 unit luxury apartment
community; primarily collections, renewals, deposit accounting, resident events, marketing, leasing,
reporting, legal proceedings for evictions, as well as general tasks such as customer service, maintenance
follow up, resolving resident issues, etc. Oversees leasing staff. Extensive experience with Microsoft Office,
Yardi Voyager and AMSI Property Management Software.
November 2010-June 2011, Leasing t
Princeton Management
Apartment leasing for 356 units, scheduling appointments with prospective renters, promotion and marketing
of property, closing of sale, pre move-in inspection, resident screening and application approval, processing work
orders, delinquency collection, reporting, general clerical tasks, customer service
August 2009-October 2010, Office Manager, Trip Attendant, Climbing Wall Attendant
BGSU Outdoor Program
Outdoor trip registration and planning, including backpacking, rock climbing, canoeing, rappelling,
horseback riding, and caving. Assisted with gear maintenance and inventory as well as recruiting and
general customer service.
Education
Bowling Green, Ohio - Bowling Green State University, Pre-Veterinary Medicine
Toledo, Ohio - Graduation with Honors, Whitmer High School
References
-Toni O’Neill
Property Manager, Aspen Square Management
-Holly Kerns
Property Manager, Greystone Property Management
-Rose Rollins
OmniSource Metal Recycling
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