RODNEY S. KING

acd5ws@r.postjobfree.com 847-***-****

SUMMARY

Highly motivated Internet Service Desk professional. Seeking to advance my

career as Network Engineer/Network Technician. Reliable, hardworking, and

is currently attending MicroTrain in pursue of CCNA recert., CAPM, PMP,

CompTIA A+, and Net + certification. Dedicated team player who works

well under pressure and with minimum supervision. Well verse in basic

network theory and protocols supported by comprehensive training,

Certification, and Associates Degrees. Diverse experience servicing

computers, routers, and switches. A quick learner with a desire for

continuous personal growth. Self-motivated and works well independently or

as part of a team.

CERTIFICATIONS

MCP, MOS, MCSA, MCSE, HDI Support Center Analyst 2008, and CCNA Expired 12-

1-2009

Currently attending MicroTrain in pursue of CCNA recert., CAPM, PMP,

CompTIA A+, and Net +

certification.

TECHNICAL SKILLS SUMMARY

Connectivity & Hardware: Firewalls, Routers, Switches, Wireless, T1,

Ethernet, Fast Ethernet, FDDI, Cable/DSL Modem, Analog Dialup

Protocols: TCP, IP, ICMP, SIP, VOIP, IGMP, NetBEUI, PPP, NFS, NetBIOS,

VLAN, WLAN, 802.11x, NAT, VPN, FTP

OS & Enterprise Apps: Windows NT/2000/2003/2008R2 Server, Exchange, Norton

Antivirus/Firewall, McAfee Antivirus/Firewall, ISA Firewall, Proxy Server,

VM Ware, Terminal Server.

Technologies: RAID, UPS, Active Directory, DNS, WINS, DHCP, RIS, Remote

Desktop, IIS

Programming & Database: C/C++, VB, HTML

Desktop Technologies: Windows /2000/XP/Vista/Win 7, Microsoft Word, Excel,

Access, Lotus Notes, Power Point, Adobe Acrobat, Internet Explorer,

Desktop, and Networked Printers

EXPERIENCE

Company Name: Health Care Service Corp. Feb. 2007 - Nov. 2012

Health Care Service Corporation (HCSC), through contractor below, is a

customer-owned health benefits company which offers a wide variety of

BlueCross BlueSheild health and life insurance products and services.

Contractor Technisource/Randstad Start January 2010

: Internet Service Desk Analyst Date: Nov. 2012

Job Title: End Date:

Contractor Pomeroy IT Solutions Start

: Helpdesk/Internet Service Desk Date: Feb. 2007

Job Title: Analyst End Date: January 2010

. Provided Internal and External helpdesk support for HCSC. Isolated

and resolved various issues regarding corporate website,

workstations, and proprietary database application. Applied

analytical, technical and troubleshooting skills to assist end user

on a variety of issues regarding HCSC systems and services through

CA ticketing system and group email.

. Periodically reviewed training documentation to ensure data

ticketed is complete and appropriate. Ticketed and enforced

procedures to review, implement and deploy safeguards to protect

HCSC systems and data from malicious threats, vulnerabilities and

unauthorized access.

. Researched incidents to resolve end user issues using an assortment

of on-line documentation, knowledgebase, group support, and third

party vendors. Assist in project to design a program (using Hotkey)

to assist agents in automatic data entry for HP ticketing system,

which improve the quality and efficiency of our ticketing system.

Company Name: Abbott Laboratories July 1991 -July 2006

Abbott is a global, broad-based health care company devoted to the

discovery, development, manufacture and marketing of pharmaceuticals and

medical products.

Department Quality Assurance Division Start Date: January 2004

:

Job Title: Calibration Administrator End Date: July

2006

. Implemented and maintained the effectiveness of a quality system

through management of technical information. Audited calibration

program periodically against appropriate divisional and internal

procedures. Created an instrument database using Microsoft Access to

establish a unified source within the department. Recognized the need

for a more familiar system and followed with the creation of a user

-friendly Microsoft Excel database.

Department Abbott Diagnostic Division Start Date: July

: 1991

Job Title: Senior Production End Date: January

Technician 2004

. Applied electronic technical expertise to operate and maintain

sophisticated nitro-cellulose processor equipment. Performed

standardized testing and calibrations, troubleshooted and repair

equipment while adhering to safety guidelines and procedures.

EDUCATION

Currently pursuing certifications in CCNA recert., CAPM, PMP, and CompTIA

A+ from MicroTrain - 2013

Certifications in MCP, MOS, MCSA, MCSE and CCNA from Mits/Tech Pros - 2006

Associate in Electronics Engineering from College of Lake County - 2004

Associate in Computer Technology from DeVry University - 2003

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