Regional IT Infrastructure and Networking Manager

Jeffrey L. Tome

*** ******* **** . *** ****, PA 17356 . 717-***-**** or 717-***-****.

**********@*****.***

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Executive Summary

Versatile IT leader with 15+ years of comprehensive technical and

management experience. Proven record of training, directing, and motivating

team members to excel. Performs well in international work environment.

Talent for identifying opportunities for improvement. Proactive problem

solver with strong commitment to customer service. Analytical, dedicated,

and articulate.

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Core Competencies

Strategic & Technical Policy & Procedure Project Leadership

Planning Implementation VoIP Management

Infrastructure Data Center management

Management

Business Needs Training & Development Vendor Relations

Assessment

Sarbanes-Oxley Procurement & Asset Resource Allocation

Compliance & IT Auditing Management Business Continuity

Security

Network Management

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Industry Certifications

> Microsoft Certified Professional

> Microsoft Certified Systems Administrator

> Microsoft Certified Systems Engineer

> Microsoft Certified Trainer (Inactive)

> Member ISACA

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Professional Experience

Voith IT Solutions, York, PA.

Regional Infrastructure Manager, Communications and Networking (2008 -

Present)

. Management of local data center containing both physical and virtual

servers (159 total).

. Network and Communications Management across North and Central

America. Responsible for LAN/WAN uptime and VoIP/Legacy PBX Systems.

. Primary contact for all TelCo vendors across North and Central

America.

. Local Management of 8 infrastructure employees with responsibilities

across the North and Central America regions. Remote management of 4

additional infrastructure employees.

. Physical Security Systems including IP cameras and Access Control.

. Disaster Recovery and Business Continuity Management for Data Center

operations and procedures including emergency power and UPS systems.

Fire Suppression and Monitoring systems.

. All aspects of Active Directory and User Account management.

. Daily operations of the Data Center utilizing Microsoft Hyper-V and

VMware Clusters for maximum high availability of company applications.

. Wireless Device Management and Security.

. Data Retention and Integrity.

. Risk management for Data Center Operations

. Asset Tracking and Compliance

. Vendor and Partner Management

. Responsible for IT budgeting, forecasting and resource management for

two divisions of Voith.

. Multi-Function and Large Format Printer Contracts.

. ERP System Support and Configurations (SAP and Microsoft Navision)

GP Strategies Corporation, Elkridge, MD

Corporate IT Manager / IT Auditor (2001 - 2008)

. Direct technical operations including support of 2,000+ users

worldwide; ensure connectivity and email access; manage, train, and

mentor staff of 11.

. Plan and manage $5+ million operating budget in infrastructure

expenditures.

. Achieve significant savings through consolidation, negotiation, and

sourcing new technologies, such as conversion to private IP (PIP)

network that reduced networking cost 25%.

. Develop and implement corporate IT security policy, general IT

policies and procedures, and IT disaster recovery plan.

. Determine corporate IT needs, evaluate products, and procure hardware

and software; track all IT assets.

. Lead all internal infrastructure upgrades, data center

implementations, and relocations.

. Oversee Cisco VoIP Call Manager configuration, installation, and

support to 30+ VoIP-enabled offices worldwide with 1-year return on

investment,

. Negotiate connectivity contracts with vendors such as VZB, Global

Crossing and Equinix for office installations and connectivity.

. Institute 4 phases of ITIL Standards into IT staff's daily procedures,

which included establishment of CAB (Change Advisory Board) and

lockdown of all infrastructure changes and additions; develop plans

for software library.

. Perform and oversee internal and external auditing, which involved

development of internal control matrices, auditing checklists,

documentation, and submissions; interact frequently with external

auditors from OPM, ATF and KPMG.

. Serve as chief contact for monthly, quarterly, and annual audits

performed on all IT systems in Company to comply with Sarbanes-Oxley.

. Manage corporate mobile device contracts with AT&T, including

purchasing, billing, and support for 400+ mobile phones and 200+

blackberry devices.

. Interact with major vendors, such as Dell, ePlus, Cisco, Microsoft,

and CDW.

Network Administrator (1997 - 2001)

. Managed daily operations of corporate WAN comprised of 50+ individual

LANs and several VLANs and VPNs.

. Supported international offices spanning United Kingdom, Central and

South America, Canada and Malaysia, which included 2,000 local and

remote.

. Purchased, configured, and installed new computers.

. Interacted with ISPs (Internet Service Providers) regarding VPN and

frame relay service and maintenance.

. Ensured proper server maintenance, data backup processes, and

restoration procedures.

. Oversaw email support and configuration of numerous local and remote

Microsoft Exchange Servers.

. Maintained Cisco Voice over IP system and supported mobile phone

users.

Project Manager / Environmental Engineer, Environmental Engineering

Division (1994 - 1997)

. Supervised team of 6 engineers and field technicians supporting U.S.

Army's Aberdeen Proving Ground Project, specifically wastewater

compliance and pretreatment programs encompassing $2.5+ million in

contracts.

. Coordinated and negotiated subcontractor services where corporate

services were absent division and departmental budgeting and finances.

. Acted as IT Manager for 50-user office, which involved software and

hardware troubleshooting and upgrading at PC and network level.

. Managed server and all related Internet protocols and e-mail

functions.

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Education

York College of Pennsylvania

Bachelor of Science: Biology and Chemistry, 1986

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Computer Skills

Operating Microsoft Windows XP/7/8/Mobile, Microsoft Server

Systems: 2003/2008/2012

Networking: Cisco Switching and Routing, Network Monitored Power

Conditioning Equipment (APC), LAN, WAN, VLAN

Configurations, Video Conferencing, VPN, Voice PRI and

Cisco VoIP Telephony, Microsoft Lync 2010/2013 and Data

Circuits from Multiple Vendors 56k to T3/E1

Hardware: Cisco Switches, Routers, and Firewalls; Cisco Cache

Engines and WAN Accelerators; NetAPP SAN, HP MSA 1000 and

1500 SANs; HP/Dell NAS, Google Mini Web Cache Engine, HP

Servers (stand-alone and blade enclosure architecture),

Dell, Lenovo and HP Laptops and Desktops, and Blackberries

and PDAs, Proxy and Websense, SCCM and SCOM

Software: Microsoft Exchange Server 2000/2003/2010, Microsoft Office

2000 - 2010, RIM Blackberry Enterprise Server, IPSwitch

WhatsUp Gold Network Monitoring, Nagios, Veritas

Replication Exec / Back-up Exec, Microsoft DFS, Hyper-V,

VMWare ESX Servers and Virtual Architecture, Symantec

Antivirus/Discovery, and Microsoft Remote Installation

Server, SQL 2000/2005/2010, F-Secure, Trend Micro,

Microsoft Navision, SAP

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