Customer Service Sales

Linda Somarriba

Customer Service and Sales Specialist

Palmdale, CA

********@***.*** - 661-***-****

I will always strive to do whatever necessary and needed in my position for the company, encouraging

employees to strive to their fullest potential. I aspire to utilize my skills for the position and put the company

first and implement my ideology in order to bring the company at the peak of success.

WORK EXPERIENCE

Customer Service and Sales Specialist

Bank of America - Lancaster, CA - 2012 to 2013

Take inbound calls from customers with HELOC accounts.

• Assist customers with routine account related request such as funds transfers, stop payments, and any

questions in regards to their HELOC.

• Resolving complex service issues to guarantee customer satisfaction.

Sales and Service Specialist

Bank of America - Lancaster, CA - 2006 to 2011

Responsible for greeting, servicing, and selling to customers in the lobby.

• Processing transactions accurately and efficiently to build customer confidence.

• Resolving complex customer service issues to guarantee customer satisfaction.

Assistant Manager

A-1 Financial - Sherman Oaks, CA - 2004 to 2006

Provide exceptional customer service.

• Processing payday loan, western union, and check cashing transactions accurately.

• Ensure that the location was opened and closed correctly.

• Inventory and cash on hand was reported accurately.

• Calls were made to remind customers and for collection purposes.

EDUCATION

Associate of Arts

Cerritos Community College - Norwalk, CA

ADDITIONAL INFORMATION

QUALIFICATIONS

• Fluent in English and Spanish.

• Have extensive experience in cash handling.

• Have handled many aspects of customer service.

• Knowledgeable of basic skills in Microsoft word, outlook, and excel.

Contact this candidate