Customer Service Design

Mauricio Perez **** Galloway Ct Apt ****

248-***-**** Rochester Hills, MI 48448

********@*******.***

OBJECTIVE

To obtain a position as a Network Administrator that requires a highly driven, organized person

with excellent communication skills experienced working in teams in a fast-paced environment.

Offering extensive know-how of configuring, managing, maintaining, and troubleshooting

UNIX/LINUX and Windows servers

EXPERIENCE

Antifraude - External Consultant 06/2012 -

● Security policies analyst

● Network risk assessment and penetration testing

● Patching upgrading systems to meet the minimum security needs in a corporative

environment

● Disaster recovery

CARTONERA NACIONAL-Technical Support Lead 04/2008 - 12/2011

● Administration of Linux (Debian) edge server, load balancing between two ISP and a data

MPLS Data and voice for a remote branch. Traffic reporting

● Administration of two MS SQL 2000-2008 Database servers, Linux (Debian). (Firewall, proxy,

reports), Asterix servers

● Analysis, design, implementation, and support of ADS GPO’s and ADS server on Windows

2008.

● Analysis, design, implementation and support of a Citrix XenServer virtualized server windows

2008, Citrix Xen server with iSCSI target.

● Analysis, design, implementation of storage migration and implementation of virtual servers

replacing all bare metal servers with a virtual machine environment accomplishing uptime up

to 99%..

● Implementation of Linux (Fedora) file server Samba (SMB).

● Implementation and administration of Linux (Debian) OpenVPN server for 50+ users

● Basic Development and Debugging (Q.A.) in Visual Basic 6.0.

● Analysis, design, implementation and support of Linux (CentOS) proxy servers with browsing

reports and PROXY user access policies

GETRONICS -Systems and Application Manager I 12/2008 - 02/2009

● Monitoring Servers with HP-UX and infrastructure (racks, AC, Heaters) with APC’s

Infraxtructure software.

● Remote hands user support

● Monitoring Backup tools and database servers

● Escalating alerts to subject matter experts

● Assisting deployments and configuration for new servers (RedHat, Suse, CentOS)

MODA INTERNACIONAL-Helpdesk Support Lead 04/2004-11/2008

● Analysis, design, implementation and support of Linux (CentOS) Edge servers Firewall

(Iptables), FTP, Web, SQL 2000 server on Windows 2000 and 2003

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Updated: March 8, 2014

Mauricio Perez 3630 Galloway Ct Apt 2706

248-***-**** Rochester Hills, MI 48448

********@*******.***

● Analysis, design, implementation and support of Linux (CentOS) OpenVPN Server for 60+

users

● Analysis, design, implementation and support Linux (Centos) Mail server (Webmail. POP,

IMAP, SMTP)

● Analysis, design, implementation and support ADS (Domain) server and GPOs for 100+ users

and network

● Analysis, design, implementation and support of Linux (CentOS) file server.

● Analysis, design, implementation and support Windows 2003 R2 file servers

● Analysis, design, implementation and support Linux (CentOS) server to run COBOL apps

CGUNO

● Analysis, design and implementation of Windows 2003 App servers and Microsoft Terminal

Services Client Server (MTSCS) resulting in 20 FTEs

● Basic development and debugging (Q.A.) in Visual Basic 6.0

PICTOMEDIA INTERACTIVA - Network Administrator 01/2004 - 04/2008

● Analysis, design, implementation and support of Linux Firewall, Proxy, DNS servers

● System Administrator for Web, Proxy, and FTP servers

● Provided basic and advanced Linux (Café Linux, RedHat) installation and configuration

training to 36+ people

● Speaker in three Linux vs. Windows seminars

● Analysis, design, implementation and deployment of Corporative Networks migration

Windows, Unix, Netware to Linux

Linux Colombia - Helpdesk Support Lead 08/1999 - 12/2003

● Assisting the development of Cafٞ Linux 1.0 and 1.1 Linux distribution based on RedHat

é

● Compiling, maintenance, and upgrading documentation and printer drivers or Café Linux 1.0

and 1.1

● Analysis, design, and Implementation of customer service policies

● Analysis, design, and Implementation for Windows-Linux, SCO – Linux, Netware–Linux

migrations

● Provided Linux training (Café Linux and RedHat) for 120+

● Provided a training Course of Samba at Alpopular Bogotá for eight people

● Provided support for Linux Mail server (Webmail. POP, IMAP, SMTP)

● Analysis, design, implementation and support of Linux (CentOS) proxy servers with browsing

reports and PROXY user access policies

CORPORACIÓN INTERRED - Helpdesk Support Lead 12/1997 - 06/1999

● Interred ISP’s Solaris Sparc and I386 system Administrator DNS, Web and FTP servers

● Implementation deployment and maintenance of Netra (Sun) servers for corporative Clients

● 50+ Analysis, design, implementation and deployment of Linux (Slackware) low cost servers

(to replace Unix servers) for small and midsize businesses and public schools in small towns

in Colombia

EDUCATION

CENTRO LINUX UNIVERSIDAD DEL VALLE (Cali- Colombia). Implementation and

Configuration of Linux Servers (Slackware and RedHat)

Oakland Community College CCNA I Network Exploration

UNIVERSIDAD JAVERIANA (Cali - Colombia). Systems Engineer

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Mauricio Perez 3630 Galloway Ct Apt 2706

248-***-**** Rochester Hills, MI 48448

********@*******.***

LANGUAGES

SPANISH – Native, ENGLISH – Proficient, ITALIAN - Basic

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