Customer Service, travel agent, banking, accounting payroll administra

Leticia Hernandez

**** *. **********

Chicago, IL 60629

Phone 773-***-****

Summary

Bi-lingual self-starter with extensive experience in analyzing, audits. administration and coordinating. Able to achieve company goals due to strong analytical skills, decision-making capabilities and ability to effectively prioritize work. Self-starter and quick study, who can multi-task and thrives in a fast paced environment. Creative problem solver with strong organizational skills and detail oriented.

Professional Experience

Sales Associate, JCPenny, Chicago, IL 2013 - Present

• Customer Service

• Display set-up

• Lead when needed

Tax Preparer, Self-employed, Chicago, IL 2005 - Present

• Preparing Income Tax

• Amending and auditing Taxes

Program Manager, Orions Mind, Chicago, IL 2007 - 2009

Train instructors

Hire instructors

Plan students activities

Recruit new students

Get parents involved

Personal Banker, Bank of American, Chicago, IL 2000 - 2005

• Sales Service Specialist

• Open new accounts

• Loan processor

• Assisted Spanish speaking customers

Travel Consultant, Hub Travel, Bedford Park, IL 2004 - 2005

• Customer Service

• Built itinerary and Sell cruises

• International travel packages

• Assisted Spanish speaking customers

Executive Assistant, United Services, Chicago, IL 2002 - 2004

• Interface with all departments across the enterprise and externally

• Monitored calls, emails, faxes and filing

• Budget for two departments

• Payroll/Billing

• Managed/coordinate trade shows

• Coordinated meetings, prepared packets and social functions

• Contracts for Union and Non-Union companies

• Maintained familiarity with company and department practices and policies

• Translated from English to Spanish for Spanish speaking employees

Project Coordinator, GES Exposition Services, Chicago, IL 1998-2001

• Customer Service

• Payroll

• Initiated new tracing system for payroll

• Quality control reports

• Implemented training course for inventory

• Implemented new procedures for purchasing

• translated from English to Spanish for Spanish speaking employees

Head Teller, Labe Federal Bank, Chicago, IL 1998

• Trained new personnel

• Mortgage Loan Processing

• Open new accounts

• Audits

• Assisted Spanish speaking customer

EDUCATION:

Hubbard High School, Chicago, IL 1979-1983

Diploma

Richard J. Daley College, Chicago, IL 1983-1986

Accounting Associates Degree

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