Customer Service Medical office/ Receptionist/ clerical/ MS Office

R ima M a iel 818-***-****

*** **** ***** ***** ***, Apt D, Burbank, CA 91501 r ***********@*****.***

SUM MARY

Demonstrated ability to work in busy doctor’s office. 18 years of

administrative experience. Strong analytical skills, capable of

assessing conditions and implementing appropriate intervention.

Resourceful problem solver capable of implementing solutions to

complex problems. Develop rapport with patients, family, staff and

physicians; relate well to people from a variety of cultures.

H ardworking and detail oriented. Trilingual English, Armenian and

Farsi. Oral, reading and wri t ten skills.

SK I L LS

• Through knowledge of MS Office (Word, Excel, Outlook).

• Typing 40 wpm.

• Internet proficient.

• Familiar with medical terminology, and EMR

• Customer service skills.

PROFESSIONAL EXPER I E NCE

Volunteer, Providence Saint Joseph Medical Center’s Admitting

p resent

Receptionist, Glendale College, Computer Lab

Glendale, CA 2010 to

p resent

• Checking in and checking out students on computer, and filing their

I D’s.

• Assisting students with printing and basic computer needs.

Office Clerk, Armenian Relief Society

Glendale, CA

2009-2010

• Answered and directed phone calls.

• Filled out different forms of applications such as (financial aid,

Housing)

• Performed copying, mailing, filing documents, and typing duties as

required; prepared paperwork for outgoing faxes.

• Helped rep case managers with filing and fur ther paper

F ront Desk Receptionist, Dr. Galustian Dental Clinic

1985-2007

• Greeted patients and visitors; scheduled appointments, provided

efficient telephone services, and t ransferred calls according to

establish protocols.

• Analyzed patients’ Medical history, prepared patients charts, and

f illed.

• Respected and maintained privacy and dignity of clients; assured

client confidentiality at all times.

ED UCAT IO N

Glendale Community College Graduated:

J une-2013

• A.S. Degree in Medical Administrative Services-Medical Front

O ffice

• Certificates in Medical Front Office, Billing and Coding, and

General Office.

• H igh School Education.

REFERENCES

Available on request.

Contact this candidate