Computer Specialist

Dustin M. Daily

E-mail:********@*****.***

Objective

I am currently a certified IT technician. I am planning on expanding my education

into the nano-medical field. I am seeking a challenging job that could turn into a

career. I have my associates in Computer Science from Ivytech. I am attending

Purdue University Kokomo in the fall of 2014 for my bachelor’s degree. My

previous professions included managing my family’s farm, general construction,

skilled contracting (bricklayer, electrician, plumber, flooring, and framing), and

bar/restaurant manager.

Education and Training

Ivytech Community College

Area of Study: Computer Science

Degree: Associates Degree (CINS)

Year of Graduation: 2013

Kokomo, In., United States

Net + Certified and A+ Certified.

Dean’s List, Fall 2010 - Fall 2012.

Graduated with a 3.914 G.P.A.

Qualifications and Technical Skills

• Net+ Certified

• A+ Certified

• Technical help desk experience

• Knowledge of programming languages

• Experience in various operating systems

• Windows and Linux

• System upgrades

• Proficiency in TCP/IP protocols

• Information security

• Troubleshooting XP, Vista, 7, Outlook and VPN

• Enterprise technologies

• Capacity/scalability planning

Excellent diagnostic skills

•

• Team building/leadership

• Excellent problem-solving abilities

• Strong analytical skills

• Hands-on and proactive

• Comfortable with change

• Strong project management skills

• Strong collaborative skills

• Excellent communication skills

• On-call experience

• Strong problem solving/troubleshooting skills

Work Experience

Ivytech Community College

July 2011 to May 2013

Tier 1 and Tier 2 help desk support

IT technician

Kokomo, Indiana

• Ensured customer satisfaction by providing online technical support.

Created test environments by installing VMware virtual machine, Window

XP, Windows 7.

• Served as operating system expert, providing technical support for entire

campus. Used a wide variety of techniques and tools in the development and

unit testing of software applications, including: object oriented

programming languages and software tools, analysis and design techniques,

data base management systems, middleware and data access and retrieval

programs.

• Recommended network security standards to management.

• Evaluated alternatives and developed recommendations for

technology/process solutions to meet business requirements.

• Ensured network, system and data availability and integrity through

preventative maintenance and upgrades.

• Provided daily support to ensure company staff had necessary tools to

perform tasks efficiently.

• Advocated for end-users to perform testing and problem analysis for server,

desktop, and IT infrastructure work.

Implement company policies, technical procedures and standards for

•

preserving the integrity and security of data, reports and access.

Accomplishments

Collaborated with small team to design and implement enhancements for a

campus wide OS system upgrade, with relevant software upgrades. It was a

project which resulted in a positive result in system efficiency.

Within network security, The Team updated network systems to support

confidential campus operations and eliminate hacking ability.

Installed appropriate security patches to dissolve security vulnerabilities.

Activities

I am a member of Phi Theta Kappa.

I am also a member of the Knights of Columbus Community outreach program.

References

Stephen J Daily Shannon Spencer Elizabeth Jean Heflin

Ivy Tech Community College 2700 N Washington Ivy Tech Community College

1815 E. Morgan St Kokomo, In 46901 1815 E. Morgan St.

Kokomo, In 46901 ************@*****.*** Kokomo, In 46901

******@*******.*** ********@*******.***

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