Customer Service Manager

Natoya Robinzine

UNIT MANAGER - WAFFLE HOUSE

Terry, LA

*.*********@*****.*** - 601-***-****

To obtain a position that allows me to contribute my customer service, office support, computer, and sales

related skills. I have extensive managerial skills and I am an all-around leader, that continually strives for

perfection. I am very proficient in the profits and loss P&L system.

WORK EXPERIENCE

UNIT MANAGER

WAFFLE HOUSE - New Orleans, LA - 2011 to Present

WAFFLE HOUSE UNIVERSITY CERTIFIED

* Manage a staff of approximately 15-30 associates. In charge of all schedules for the unit. Handled the

overall economic success of the unit. Ensured the proper procedures were in place and being used at all

times. Managed all inventory i.e. placing truck orders weekly inventory audits, and restocking floor. Handled

all accounting, from bank deposits to payroll. Hiring and staffing the store. Very fast pace environment, dealing

with high tension situations and resolving conflicts and handling emergencies all while ensuring customer

satisfaction

Administrative Specialist

U.S. ARMY - Darien, IL - 2004 to 2008

Handled paperwork for the commander. Typing and handling important classified documents.

* Certified in administration

CUSTOMER CARE CONSULTANT

U.S. ARMY - Salisbury, NC - 2006 to 2007

Direct customer service, answering phones, scheduling appointments, handling money/payments made by

customers, processing orders for hearing equipment, and slight office cleaning

PATIENT CARE CONSULTANT

U.S. ARMY - Calumet City, IL - 2004 to 2005

Direct customer service, answering phones, scheduling appointments, handling money/payments made by

customers, processing orders for hearing equipment, and slight office cleaning.

EDUCATION

B.A. in POLITICAL SCIENCE

JACKSON STATE UNIVERSITY - Jackson, MS

2005 to 2011

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