Quality Control Customer Service

Chaka Ball

Collections Supervisor/Store Manager

Callao, VA

acd5qh@r.postjobfree.com - 804-***-****

WORK EXPERIENCE

Collections Supervisor/Store Manager

Allied Cash Advance - Tappahannock, VA - July 2010 to June 2012

Issued instructions, assigned duties, and oversee team of bill collectors.

• Ensures staff is meeting production goals, complying with company standards and federal collection laws

• Issue past due and collection letters in accordance with company policy

• Observed and evaluated subordinates performance.

• Responsible for inputting data and creating spreadsheets showing the progress of subordinates efforts to

collect debts

• Resolved complaints and answered questions of customers regarding services and procedures.

• Trained and managed customer service representatives/ subordinates and achieved significant

improvements in their productivity.

• Communicated with other departments and management to resolve problems and expedite work.

• Interpreted and communicated work procedures and company policies to subordinates.

• Review month-end reports and immediately address past due accounts

• Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and

content and corrected errors.

• Review business processes to identify areas for improvement and efficiency

• Excellent written and verbal communication skills, Proficient in MS Office

• Review delinquent account records to determine which customers must be contacted for collection of overdue

accounts.

• Authorize or refer accounts to upper management for repossession and legal actions against debtors.

• Addressed performance issues through corrective action and dismissal.

• Posses the ability to deal and work with people of different temperaments, backgrounds and educational

qualifications

• I have the capability to arrive at the right decisions after weighing the pros and cons of all the options.

• Motivates, guides and leads the team members, provide them with the right resources so that goals can

be achieved

• Recognizes the strengths and weaknesses of all his team members and allocates them tasks accordingly

to generate profits for the business

Census Worker/Enumerator

Old Dominion Security - Heathsville, VA - April 2010 to July 2010

Executed daily operations of a census worker.

• Checked with neighbors and other references to verify answers and obtain further information.

• Answered applicants' questions about form procedures.

• Conducted brief personal interviews, helping neighbors complete their 2010 Census questionnaire, and

recording responses on paper forms.

• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses

incurred in the performance of duties.

• Assessed quality control levels on selected addresses, determined which samples passed or failed, and

maintained records for quality control verification.

• Met daily with supervisor to review and submit work, and receive additional instructions.

Sergeant/Supervisor

Old Dominion Security - Fredericksburg, VA - March 2010 to July 2010

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensured security of

doors, windows, and gates.

• Monitor security officers to enforce security/safety programs that enable the company's assets to function

according to the guidelines, quality standards, and operating objectives of the company and to ensure security

provider is providing adequate supervision of security officers.

• Escorted and drove motor vehicle to transport individuals to specified locations and to provide personal

protection.

• Trained and managed security officers and achieved significant improvements in their productivity.

• Warned persons of rule infractions and violations, and apprehended and evicted violators from premises,

using force when necessary.

• Respond to all security concerns from tenants and company personnel.

• Answered telephone calls to take messages, answered questions, and provided information during non-

business hours and when switchboard was closed.

• Circulated among visitors, patrons, and employees to preserve order and protect property.

• Alerted police and fire departments in cases of emergency, such as fire and presence of unauthorized

persons.

• Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence

of unauthorized persons, and unusual occurrences.

• Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against

theft while maintaining security of premises.

• Answered alarms and investigated disturbances.

• Addressed performance issues through corrective action and dismissal.

Uniformed Protection Officer

Inter-con Security Systems, Inc - Alexandria, VA - April 2006 to March 2009

Successfully, transport sensitive information from one location to another daily. Give protection to VIP'S and

visiting foreign dignitary's state department facility in DC. Collect information for the purposes of tracking,

managing, and security reporting.

• Directed traffic flow and rerouted traffic in case of emergencies.

• Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual

and illegal activity in patrolled area.

• Relayed complaint and emergency-request information to appropriate agency dispatchers.

• Issued citations and warnings to violators of motor vehicle ordinances.

• Testified in court to present evidence and acted as witness in traffic and criminal cases.

• Rendered aid to accident victims and other persons requiring first aid for physical injuries.

• Observes and reports any suspicious activities within the vicinity and directs visitors to appropriate locations

for assistance.

• Conducts foot and vehicle patrols to insure safety for DOS employees and public

• Uses radio to communicate information and inspects, scans, and authorizes delivery of all mail addressed

to the Secretary of State by endorsing upon delivery.

EDUCATION

Associates in Liberal Arts and Science

Virginia University of Lynchburg - Burgess, VA

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