Sales High School

Tawana Y. Richardson

***** ***** ***** **. ***. K, Charlotte, NC 28273 980-***-**** ********@*****.***

Objective To obtain and secure an opportunity for professional development in the field of customer

service.

Education North Carolina Agricultural & Technical State University Greensboro, North Carolina

Bachelor of Science- English Education Dec. 2012

Work Experience

Sales floor team member/ Cashier/ Operator

03/13-current

Target, Charlotte, North Carolina

• Create an organized, well stocked, and welcoming work area

• Assist guests in finding the right products to meet their needs

• Present flexibility in being able to work in multiple sections of the store

• Provide a fast, fun, and friendly shopping experience

• Answer calls to solve any guests' issue or direct them to desired personnel

• Drive sales by being knowledgeable of sales and products

Student Teacher

08/12-11/12

Northeast Guilford High School, McLeansville, North Carolina

• Construct lesson plans in accordance to the NC Common Core Standards

• Lead instructional lessons on poetry, literature, and grammar

• Implement classroom management

• Maintain a safe and positive learning environment

• Offer after school tutor sessions for struggling students

Tutor

09/11-12/11

Washington Elementary School, Greensboro, North Carolina

• Tutor students after school in reading and mathematics

• Engage students in lessons by doing hands-on assignments

• Record progress of students from beginning to end of tutorial

• Help students achieve a higher reading level

Crew Trainer

05/08 08/10

Dairy Queen, Roanoke Rapids, North Carolina

• Train new employees on how to operate in the business

• Oversee and record improvement of the new workers

• Enforces rules and importance of quality customer satisfaction

• Checks to secure that all registers are well balanced at the end of the night

• Help the new employees clean and tidy up the proper way

• Attend occasional meetings to discuss progress

05/07 – 05/08 CASHIER

Dairy Queen, Roanoke Rapids, North Carolina

• Responsible for maintaining a balanced cash register at the end of the shift

• Take and prepare orders in a timely manner

• Prepares restaurant for opening and closing

• Cleans, washes dishes, and ensure items are stocked and ready for the next morning shift

• Ensure customer satisfaction

Skills Windows XP/Vista, Microsoft Excel, Word, PowerPoint, Access

References Available upon request

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