Sales Customer Service
Resume:
STEPHAN BROWN
* ******** **. ~ Aliso Viejo, CA **656
*************@***.***
Territory Sales Manager
Results-focused management professional offering more than 10 years of experience in sales leadership for
start-up, early-stage growth, and global operations. Recognized for ability to incorporate innovative
management techniques, systems, processes, and procedures to enhance business practices, increase
productivity, and boost revenues. Talent for forging strong relationships with key decision-makers, other
managers, and channel partners.
PROFESSIONAL EXPERIENCE
Territory Sales Manager, Western Region
ECOSCRIBE SOLUTIONS 2012-2014
Sales, Legal software, litigation support services, process services, court reporting, translations, document
production.
Selected duties and accomplishments:
• Accountable for western territory sales, inside sales team and product channel sales.
• Analyzed sales routes, territories and responsibilities to ensure efficient use of time and resources.
• Held status meetings with sales staff to create strategies and define prioritized tasks.
• Analyze groups to determine sales quotas and lead initiatives to ensure sales staff meets or exceeds goals.
• Worked with sales teams to build and cultivate relationships with managers and executives of corporate
accounts.
• Implemented a structured program for tracking and prospecting sales, including scripting for sales calls
and writing printed literature companywide.
• Reported current trends in the market, and promoted a new and diverse set of products to fulfill these
trends.
• Managed efforts to grow new business, increase existing revenue and provide top-level customer service
to current accounts.
• Traveled to client locations to participate in sales presentations and product demos.
• Led sales team to use CRM tools such as SalesForce, SalesLogix, and ACT, and develop custom routines
for strategizing sales initiatives.
Territory Sales Manager, Southern California
MERRILL CORPORATION, Irvine, CA 2008 – 2012
Sales, legal software, litigation support services, court reporting, translations, document production.
Selected duties and accomplishments:
• Led Southern California territory sales team to bring in sales from organic markets, to billing $1.2 million
annually by establishing new accounts in Southern California regions.
• Recruited, trained, coached and mentored new sales associates.
• Coached methods to bring in new opportunities, initiate new sales cycles, and bring in new clients to
generate reoccurring revenue.
• Planned and managed territory budgets and field expenditures.
• Identified sales best practices and implemented process improvements to increase productivity and
efficiency.
• Led sales team to use CRM tools such as SalesForce, SalesLogix, and ACT, and develop custom routines
for strategizing sales initiatives.
ESQUIRE DEPOSITION SOLUTIONS, Costa Mesa, California 2004 - 2008
Sales in legal services, legal software, court reporting
Account Executive
Selected duties and accomplishments:
• Managed and maintained existing accounts providing exceptional customer service, keeping clients
updated on the latest technologies, products, and services.
• Sold litigation support products such as LiveNote, Streaming Video/Text Sync, Video Teleconferencing,
Copy/Scanning, Online Repositories, Document Retrieval Services, and Trial Consulting Services.
• Marketed company products by developing solid business relationships, hosting lunches at firms and
create networking events, and provided in house product demonstrations and needs analysis forums. While
a current member, attended legal seminars such as OCLA, NALS, and OCLSI events.
• Researched to identify new prospects by studying new office trends and determined the best profit
making client, then created formal proposals that include products and services specific to the firm's needs.
• Able to see the broad picture in offering products and services, such as identifying opportunities which
involve multiple parties or buyers, then market and negotiate with all parties to win business.
• Became proficient with SalesLogix, and developed a proven routine shared company wide.
SBP-STEPHAN BROWN PHOTOGRAPHY, Aliso Viejo, CA 1996 - 2006
Managed full service commercial photography studio providing all of Orange County with images seen in
national advertising, editorial, print, and web.
Owner
• Managed staff of five who directed, planned, scheduled, and budgeted for projects and oversaw crew,
casting, location selection, prop making, wardrobe preparation, special effects testing and post-production
progress.
• Negotiated time and budgets with advertising agencies, equipment houses, studios, post-production and
other supporting units.
• Lead the studio team which met creative expectations in studio and natural settings using digital and film
cameras, prepared, and retouched images to achieve desired effects.
• Fostered and maintained contacts with target accounts by developing a quarterly mailing campaign.
• Managed team who directed all logistics: Secure insurance, hire crew, complete payroll, orchestrate
equipment rentals, and coordinate location agreements.
• Scan, retouched, and layout photos using QuarkXpress and Adobe Photoshop.
KERLIN AND JOBE ORTHOPEDIC GROUP, Culver City, CA 1992 - 1996
One of the leading orthopedic reconstruction surgery centers catering to clients such as the LA Lakers, LA
Dodgers, LA Kings, and Anaheim Ducks
Medical Photographer/AV Technician
• Managed and maintained hospital photo processing lab and operating room imaging equipment and
provided photography services to in-house marketing department as well as photographic and video
production to specific orthopedic surgeons.
• Collaborate with hospital administrators on capital planning projects; coordinate with administration,
nursing, biomedical, information systems and materials management divisions.
• Provide educational and technical support to the Medical Center; develop successful performance
improvement initiatives.
• Manage and train coworkers, prepare and follow budget guidelines, and negotiate with vendors and
contractors.
EDUCATION
ART CENTER COLLEGE OF DESIGN, Pasadena, California, BFA
SANTA MONICA COLLEGE, Santa Monica, CA, AA
AFFILIATIONS
• ASMP, American Society of Media Photographers
• Surfrider Foundation
• AMA, American Model Aircraft Association
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