Customer Service Manager
Resume:
Annalicia Viayra
Early Childhood Education Assistant
Fairview, OR
*************@*****.*** - 971-***-****
Seeking a challenging position in the criminal justice or social services field, utilizing my related work
experience, education, and skills. I am dedicated to the advancement and progression of young minds
by instilling knowledge, creativity, and positive self esteem with young children. My education, past work
experience, outgoing personality, zeal for helping others, and dedication to the advancement of young minds
thru education would prove to be an asset to your organization if I am chosen for the position.
WORK EXPERIENCE
Assistant Teacher
Funtastic Child Care - Beaverton, OR - April 2014 to Present
Responsibilities
I assist in child care/teaching in a preschool/child care facility. I currently work in the 3 year old classroom,
however, am fully able and capable to work in any of our classrooms as needed which accommodate children
ages infant to school age.
Accomplishments
I made a connection with many of the children the first day.
Skills Used
I have the skills to get down at their level and work with/direct them, which has proven a good quality to have.
They really liked that I was able to get down on the floor and work with them as many teachers do not do this.
I also have great communication skills with children as well as adults.
Residential Treatment Counselor RTC 1
Salvation Army, White Shield. - Portland, OR - January 2014 to Present
Responsibilities
Residential treatment counselor (RTC) for high-risk adolescent girls (ages 12-21) Behavior Rehabilitation
Services programs. RTC provides structure and supervision for residents in a therapeutic environment using a
trauma-informed, positive youth development approach to care. Model, coach, and counsel residents in daily
living tasks, as well as the development of all aspects of social skills. RTC role includes team approach, crisis/
conflict management, documentation, adherence to policy/procedures, as well as housekeeping related tasks
to model and ensure safe/clean environment for residents.
Accomplishments
I was able to relate to these girls and have gained their trust. They feel safe and secure talking and working
with me. If I got through to one girl, or helped one girl throughout my time here, then I feel accomplished. These
girls come from rough/troubled pasts, so if I can help even one girl learn some positive skills and take those
with her, then I have done my job.
Skills Used
Patience is the number one skill utilized in this job. Also compassion, understanding, coping skills, people
skills, professionalism, customer service, and office skills as well as cleaning.
Loss Prevention Detective
Macys Loss Prevention - Tigard, OR - November 2012 to August 2013
Responsibilities
Use of CCTV systems with DVR's, computers,Investigation Techniques, apprehension of shoplifters, and
reduction of shortage. This job also included first aid/CPR/AED response when needed, customer service,
paperwork, answering multi line phone system, respond to lost children reports, and often work with Tigard
police department and District Attorney.
Accomplishments
I initiated and apprehended numerous shoplifters as well as had a couple high internal case values.
Skills Used
Investigative skills, customer service, communication skills, orally and written, and learned interviewing
techniques.
Childcare Provider
Shekinah Christian Ministries - Portland, OR - January 2000 to January 2003
I ran the church nursery and took care of children ages infant-3 years old three times a week. I played with
them, made sure they were safe, fed them and came up with fun activities to keep them occupied so their
parents could attend church services.
EDUCATION
Masters in Criminal Justice
Everest University Online
Volenteer work in Education
Volenteer work at Ventura Elementary School
2012 to 2014
Bachelors in Criminal Justice
Everest University Online
October 2013
Associates in Criminal Justice
Everest College - Portland, OR
July 2009
SKILLS
I have skills in working with children as I have taken numerous parenting/child education courses as well as 3
years volenteer work within my childrens schools. I also have a great deal of skills in computers (i.e. Microsoft
Programs, internet, printer, scanner, etc.), multi line phone systems, customer service skills, communication
skills, people skills, and various other personal skills such as reliable and punctual.
CERTIFICATIONS
Heartsaver First Aid/CPR/AED Certification
June 2013 to June 2015
I am certified to administer First aid, CPR and use of AED.
DPSST
March 2014 to March 2016
State of Oregon, Department of Public Safety Standards and Training. Private Security Provider. PSID: 48209
Food Handlers Certification
April 2014 to April 2016
Food handlers/safety certification.
Central Background Registry
March 2014 to March 2016
Registered in the Central Background Registry which allows me to be certified to do child care/ Teach children
and work with children.
Recognizing and Reporting child abuse and neglect.
April 2014 to Present
I am legally certified to regognize and report child abuse and neglect or suspicion thereof. I am now a mandatory
court reporter.
ADDITIONAL INFORMATION
References:
d'Arquoia Conner
Residential Treatment Counselor 1
White Shield/Salvation Army.
Peter Lee
Program Manager
White Shield/Salvation Army.
Rahana Zellars
Residential Treatment Counselor 1
White Shield/Salvation Army
Contact this candidate