Medical Sales

BENJAMIN FISHER 602-***-****

Phoenix, AZ ***** ***************@*******.***

www.linkedin.com/in/fisbe

Account Management Professional known for and backed by 15 years of

experience in managing and building positive customer relationships.

Demonstrates broad range experience consistent in the information

technology field. Key-contact relationships with customer base ranging from

Director Level to C-Level roles and internal corporate executives. Well-

versed in learning applications and works well both independently and in

multiple teams. Always in pursuit of improvement and seeking continued

expansion in the account management field.

Customer/Relationship Oriented Strong Communicator

Time Management Adaptability

PROFESSIONAL EXPERIENCE

MCKESSON CORPORATION, San Francisco, CA 2007 - 2014

World's largest supplier of Medical Surgical Supplies and Pharmaceuticals

providing products and services for over 150 years. Fortune 15 company

aligned within the Electronic Health Records (EHR) industry providing

medical software and practice management applications.

Account Manager

2011 - 2014

Highly-visible role, key-point of contact between vendor and enterprise

customer base. Responsible go-to resource for contract information/updates,

aligned product solutions as needed to customers to meet regulatory

requirements, ensuring customer satisfaction with internal reporting to

executive leadership.

. Successful completion of semi-annual territory reviews of assigned

customer base resulting in identified sales opportunities, strategy team

efforts across account management and sales teams.

. Coordination with support and sales with annual auditing of customer

contracts and licensing triggering additional revenue through contract-

product discrepancies.

. Managing nationwide customer base of 20 enterprise customers with

totaling annual maintenance dollars beyond $1 million.

. Synchronization with support team to align customer needs with

application support. Constant use of CRM, VPN & various SasS-based

applications.

Implementation Consultant

2007 - 2011

Lead implementation consultant responsible for onsite product

implementation. 90% travel to customer locations throughout the country to

ensure customer successful go-live on software products.

. Completed over 80 customer visits in a three-year span for product

training and go-live resulting in vice-president recognition; recipient

of McKesson's 1/10/200 award for Market Share Gain.

. 90% successful customer go-live on EMR application resulting in timely

recognized revenue.

Benjamin Fisher ***************@*******.*** Page

Two

. Point-of-contact escalation management to redeem struggling customer

implementation resulting in significant turn-around in customer

satisfaction.

SILVER HEALTH CARE, Silver City, NM 2004 - 2007

Multi-specialty Physician's office employing over 75 employees and 15+

physicians providing healthcare in the Southwest New Mexico region.

Application Administrator

2005 - 2007

Managed computer network and applications used by all employees. Ensured

licensed clinicians had nearly on-demand access to health information

through VPN portal and via GRMC Emergency Room.

. "Step-in" role and 24/7 on-call access due to loss of Network

Administrator responsible for network and application maintenance to

regulate daily workflow.

. Frequent communication with billing manager for EOM duties and report

generating yielding timely EOM reports.

Medical Records Assistant

2004 - 2006

Assisted Med. Rec. Supervisor in daily medical records duties. Constant

correspondence to/from patients, scanned/faxed/input PHI into patient

charts and disbursed incoming correspondence to clinicians.

. Key-person implementing patient portal access - increased efficiency for

patients and staff.

. Redefined medical records scanning process resulting in new processes

documented and implemented.

SHARP HEALTHCARE, La Mesa, CA 2002 - 2004

Recognized nationally for Organizational Performance and Excellence, Sharp

Healthcare is a not-for-profit health system employing over 16,000 people

and beyond 1,000 physicians providing a large array of services through

hospitals, specialties and medical groups located throughout Central San

Diego County.

Medical Records Clerk 2003 -

2004

Clerical role responsible for chart assemblage and identifying physician

signature deficiencies. Routine coordination with Coding and front office

staff to ensure medical office operated efficiently within regulations.

. Frequent filing and research of PHI documentation in effort to maintain

and improve quality resulting in higher levels of accuracy in charting

and documentation locations.

. Routinely assembled 60+ medical record charts daily to accurately procure

information to coding staff for faster turn-around time on dropping

charges to billing parties.

Benjamin Fisher ***************@*******.*** Page

Three

Medical Records Technician

2002 - 2003

Initial point-of-contact for newly discharged medical records. "Runner"

position in effort to quickly obtain charts from various locations in the

hospital spanning across campus.

. Redefined Technician role and documented responsibilities of the role

resulting in cross-functional abilities for other employees to perform in

the role on an as-needed basis.

. Processed and documented 115+ discharged charts daily in effort to

expedite assemblage for continued processing.

EDUCATION / TRAINING

Real Estate Sales Certification

Arizona School of Real Estate and Business, Scottsdale, AZ

Organizational Management

Rio Salado College, Tempe, AZ

Business Administration Program

University Of Phoenix, San Diego, CA

Lean Six-Sigma Yellow Belt Certification - 2011

Contact this candidate