Customer Service Manager

Andrew Lewis

West Palm Beach, FL

***********@*****.*** - 561-***-****

To join an organization long term with strong core values. I have excellent management training ranging from

front end customer service and marketing to back end P&L resonsibilities and employee retention. I have a

great work ethic combined with a sense of urgency and common sense which has proven to be very successful.

WORK EXPERIENCE

General Manager

Brooklyn Water Bagels - Palm Beach Gardens, FL - June 2013 to Present

Responsibilities

General Manager for quick service restaurant responsible for all in store operations.

Accomplishments

Assisted in launching three new locations in the South Florida market. Demonstrate exceptional leadership

qualities daily.

Skills Used

Sense of urgency, employee service AND customer service as well as leading and training by example.

Store Manager

The Fresh Market - Wellington, FL - November 2009 to February 2011

§ Successfully Managed a staff of 80+ employees

§ Responsible for employee retention, coaching, mentoring and development

§ Successfully developed and implemented an interactive customer service plan

§ Director of SME (Safety, Maintenance and Energy) for store.

§ Responsible for individual department revenue increase

§ Responsible for monitoring weekly scheduling and bi weekly payroll

§ Responsible for handling and resolving all customer and employee issues

District Manager

Enterprise Rent-A-Car - Boca Raton, FL - February 2001 to November 2007

§ Responsible for the prospecting and developing of new business

§ Responsible for employee retention, coaching, mentoring, customer service, growth and profitability for 6

branches

§ Managed 50 plus employees

§ Analyzed trends, projected, developed and implemented sales and marketing campaigns

§ Provided exceptional customer service to both internal and external customers

Skills

Proficient in MS Word, Excel, Powerpoint, Adobe Acrobat, Vendor Management Systems (VMS), People Soft,

Kronos

EDUCATION

BA in Business Administration

Palm Beach State College - Lake Worth, FL

SKILLS

My family owned sports bars and I worked from busboy to GM over the years and have a lot of relevant

experience in the restaurant management industry as well as developing excellent business skills in my past

work experience.

CERTIFICATIONS

Serve Safe Food Certification

September 2013 to September 2018

GROUPS

Longtime member of PBC Umpire Association

2000 to Present

Avid sports enthusiast. I umpire Spring Training baseball as well as local high schools and colleges.

Contact this candidate