Customer Service Technical Support
Resume:
Erick Anglo
San Lorenzo CA, *4580
***********@*****.***
Objective: I would like to have a career as a merchant marine, starting in
the entry level position. I could start possibly as a steward, wiper, deck
hand or in the mess. I enjoy the water and love traveling.
Certification: Merchant Marine Credential
TWIC
Education:
Heald College in Hayward, CA 2008
Associate in Applied Science Degree in Networking Technology
Work Experience:
Outsource IT Hayward, CA 2/2008-6/2011
Network Administration
To provide technical support; answering support queries via phone, email
and fax.
To maintain a high degree of customer service for all support queries and
adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user
issues.
To log all calls on the call logging system.
Respond to enquiries from clients and help them resolve and hardware or
software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary
training and advice.
To allocate more complex calls to the relevant IT Support member.
To arrange for external technical support where problems cannot be resolved
in house.
FedEx Office's San Leandro, CA 3/2006-
12/2010
Production /Customer Service
1. Overseeing the production process, drawing up a production schedule.
2. Ensuring that the production is cost effective.
3. Ensure implementation and evolution of safety procedure.
4. Monitoring the production processes and adjusting schedules as needed.
5. Monitoring product standards and implementing quality-control programs.
6. Implement and drive continuous improvement activities through
implementation
of change management process and best practices.
7. Liaising among different departments, e.g. Suppliers, managers.
8. Optimize resource utilization by implementation of an effective
production
organization.
9. Working with managers to implement the company's policies and goals.
10. Ensuring that health and safety guidelines are followed.
11. Ensure coaching and development of resources to meet business's
objectives.
12. Supervising and motivating a team of workers.
13. Reviewing the performance of subordinates.
14. Coordinate, set up and implement standard operating procedure for all
production
operations.
15. Making sure that products are produced on time and are of good quality.
Hayward District Hayward, CA 5/2008-10/2010
Network Administration
Assisted with maintaining the server, setting up a computer for the client,
setting up the cables Ethernet and ghosting a hard drive.
K-MART San Leandro, CA
10/2006-3/2007
Customer Service/ Sales Associate
Provided excellent customer service, answered incoming phone calls, up-sold
products and services.
I would like to obtain a challenging position offering
growth opportunities in the field, which will utilize my
potential and strong work ethic.
Contact this candidate