Manager Quality Assurance
Resume:
Charlotte “Lou” Chatman
Sr. Project Manager/QA Test Manager in Implementation Coordination and Release Manager
***.*******@*****.***
SUMMARY
• Highly motivated QA Test/Change Manager and PM Manager with over sixteen years of PM Release
Implementation and Quality Assurance experience.
• Hands-On release management experience, dependable, well organized with a commitment to deliver positive
results. Able to complete projects independently as well as within a team environment.
• Solid communication skills have always been an asset in completing business venture and projects with success.
• Working knowledge in Service Management, SOFTWARE CONFIGURATION MANAGEMENT (SCM)/CHANGE
CONFIGURATION MANAGEMENT (CCM), Variable Data Printing (VDP)
• Project experience in Oracle Migration, HTML 5 Web Upgrades, SAP CRD Customization, Application Testing and
software deployment in the Banking, Software, Insurance and Mobile Industries
• Experience with Organizational Effectiveness (OE), Quality Control (QC), RUP, Waterfall, Agile, UAT/Quality
Assurance methodology and QA Certification in Right Requirements.
• MS Customer Relationship Management (CME) for BOA/CME In-House Custom built.
• QA Professional with extensive experience in Agile DEV/QA/BA/PROD Team Environment with a focus on
sustainable financial technology trends and an ability to communicate with positive end results.
• Extensive QA/BA/DEV management of Offshore, Nearshore and 3rd Party Vendor Project augmentation
• QA Professional BA gathering requirement experience “Out Of the Box” testing resolution solutions.
• QA Professional with experience to build testing and requirement process from thin selective business
requirements.
TECHNICAL SKILLS
Operating Systems: NET Environment, IE7, IE8, Windows 3.1/95/98/NT/ME/2000/XP, UNIX/Linux, Novell Netware,
Xenix, MS-DOS, M-DOS, Apple, Solaris (Unix Based successor to SunOS), Mac, NT, Firefox,
Safari, Fix Protocol (HTTP, FTP, Etc.)
Programming: Java, HTML, Perl, Cobol, Object-oriented programming (OOP), FIX Protocol, Basic, Fortran,
Pascal, C, C++, Assembly, Visual basic, JCL, AS400, Shell Scripting
Automated Tools: Test Director 7.0i, Win Runner 6, Rational Robot 2001A, SQA 6.1, Rational Team Test, Mercury
(Test Director), SOA Tool, Performance Center, Style Sheets, Rational Performance Tester, Neo
Load, Load Runner, Rational Test, AppTune, QC11, Selenium
RDBMS: Oracle 8.0/8i/9i/10/11i Applications (DATA_TOP, APPL_TOP, People Soft), MS Access, SQL
Navigator 3.2d.11, DBASE
System Software,
Technologies &
Application Software: System Applications Products (SAP), Customer Relationship Management (CRM), Supply Chain
Management (SCM), Various SAP skills, Front Page, Adobe Photo Shop, MS Office 97/2000/XP,
SharePoint, Excel, Internet Tools, People Soft 8.3, Lawson, Wiki Pages, SAP MDM Metrics,
MACK, Control-M 6.3
Hardware: IBM PC, Zenith, Hardware (WIRE), Ethernet, AS/400 (Midrange Server)
LAN: Novell, Apple Talk Networks
Application Tools: Lotus, Group Wise, Netware, Jira (FitNesse), EPIC (AON- Electronic Privacy Information Center),
EZEST, COT, GATEWAY, Pathways, Splunk, PC Anywhere, Carbon Copy, HTML, EZNet,
Chiboddle (Sears), Eclipse
Quality Methodology: Six Sigma, CMM/CMS, Creation of Productivity Matrices, QMO (Quality Management
Organization), Quality Rebuilding, Implementation Milestone Task Management,
Organizational Effectiveness (OE), Quality Control (QC), Waterfall, Agile, Change Management
(CM), SOA/SOWRD (NAVTEQ), Software Service Management and SAP MDM Process
Defect Mgmt Tools: Clear Quest, Clear Case, Source Safe, Tickler Task, Various Call Center Tracking Software Tools,
CCB, Quality Center, Pivot Tables (Excel, Graphs, Data Grids), Quality Center excel conversation
Other Tools: Selenium, Filenet, PEGA, Various Insurance Software Tools, Crystal Reports, Plateau Mobile
Learning Management system (LMS), TIBCO, Accounting Box, Knowledge of SQL Server
Reporting and OPS. Program Manager Box, Jmeter, Java Interaction Design (UI), CME (BOA)
and CME (CME), Data Warehouse House Tools, Manufacturing Execution System (MES), SAP
(MDM, HR, IM, MM), Browser Version testing using Beyond Compare Browser Tool, Enterprise
Systems, Go-No-Go Tool Spec (Test Release Management)
EXPERIENCE
NTT Data, Chicago/Bloomington, IL 05/13 – Present
QA Test Management/Release/Project Manager
• Coordinate Test Management and stakeholder communications for test and implementation awareness
• For Off-Shore and Near-shore coordinate Quality and Test documentation for automated and manual SDLC Test
Cycle
• Run Project Coordination for Requirements, Test, Release Packages for MDM SAP/SharePoint/Enterprise
• Work with (PCs) and (ICs) to establish implementation day expectations for PM
• Create stakeholder communication with Release scope, contact, and communication information for both
Business Partners and Systems stakeholders
• Provide needed communications on PM Release Implementation date and QA Testing Milestones
• Create Release Status Report for implementation day and first week in production for SAP MDM Projects
• Coordinate/facilitate QA Testing and Release Management overviews/open forums/Lunch ‘n Learns
• Provide release summaries/information for Quarterly Meetings
• In Pseudo PM QA/BA capacity worked with business clients from Salesforce.com on data requirements
• Provide information for Leadership Message Points and Provide articles for QA Testing (Metrics, Matrix)
• Ensure communication, preparation and training has been completed by the work efforts for Release
• Coordinate training schedules and plans within Release SAP MDM Frame Work and PM Change Management
• Audit/Coordinate Release documentation, including customer, Service Management, and technical release
notes.
Fujitsu, IL (Multiple Account Clients) 02/12 – 05/13
Project Management / QA Release/Change Management, Des Planes Northbrook, IL
Perficient Inc. – Caterpillar Feb - 2013 – May 2013
Fujitsu–Shawk Digital Advertisement Solutions Media Nov - 2012 – Feb 2013
Advantis – Short Term Sep - 2012 – Oct 2012
• Audit/Managed and coordinated and directed the daily operations of a team of Project Management Team as
well as Direct HP Vendors on QC11 upgrade efforts.
• As a QA Manager Provided daily coaching and feedback and reward accomplishments and contributions,
introduce new processes and procedures, and track performance to achieve set goals for projects.
• For various release projects, coordinated and implemented change management process and resolved complex
issues and reviewed Go-No-Go SDLC for release into production. System modifications, conduct quality reviews,
and monitor daily business for ERP Sales Tools
• As a QA Manager, Interact directly with vendors within the Project and was accountable for Track and
development.
• Worked in conjunction with the Business Analysis and Development teams to ensure that applications meet
requirements and served is PM Implementation Gate Coordinator to Audit Documents and process
• As a QA Manager, created test sets using tools HPQC, Rational, QTP and Load Runner for Manual, Regression
automation, Load Capacity and functional testing.
• Created and implemented Load Testing approach for Web Based sites using NEO Load and Load Runner.
(Agile-People Soft used, Java, SOAP U/I, AS400, Selenium, MDM SAP Testing, Ruby U/I)
Collabra-JPMC, Chicago, IL May 2012 – Sep 2012
Audit PM QA Test Release Manager/ Consultant Lead (Matrix)
• Managed and coordinated and directed the daily operations of a team of PM QA Team as well as contribute to the
success of functional testing and methodology process.
• As a QA Manager provided daily coaching and feedback and reward accomplishments and contributions,
introduce new processes and procedures, and track performance to achieve set goals.
• Audit/Coordinated and Processed exception items, resolve complex issues, review and recommend system
modifications, conduct quality reviews, and monitor daily business for Internet and SAP MDM Projects
• Interact directly with partners and groups within the Project and was accountable for Track and develop talent
within team to prepare and produce future leaders.
• Worked on UI and Backend QA testing for SAP (HR, IM) for in-house did production support in AS400.
• Relayed vision and direction of QA and effectively enacted the QA model (Java, Selenium Environment).
• Worked in conjunction with the Business Analysis and Development teams to ensure that applications meet
requirements and are of high quality.
• Create and reviewed QA Plan to drive Business Requirements, Functional Specifications and Test Cases to
understand the functional and technical requirements in order to test the application and verify those requirements
are successfully met and serve as Production Implementation Coordinator.
• Created, reviewed and executed test scripts using QTP and Load Runner and documents defects for test scripts
where the actual results do not successfully meet expected results
• Coordinate and Design test procedures, maintenance procedures and configurations. Created detailed test cases
and scripts, worked with Business Analyst to determine requirements are captured correctly. Worked with
development team to analyze and resolve defects ( MDM SAP/Enterprise).
• At JPMC used SQA Analysis to read and comprehend business requirements and high level design deliverables
well enough to create detailed test cases. Ability to map test cases to business requirements.
ICONMA – Motorola Mobility. Libertyville, IL Feb 2012 – May 2012
QA Implementation/Performance Lead
• As QA Manager, Audited/Implemented/Created and Rolled-Out Near Shore/ Offshore testing components for
sensitive MP2 Application designed for current (iPad and Mobile Technologies I.E, Android)
• Manage all QA/PM activities for In-House, Offshore and Near-shore System Testing, Performance Testing and
Automation Testing and tested AS400 applications for migration.
• Created QA Test Plans, Test Scripts, System Test Cases, Performance Test Cases and Automation Test Cases for
various testing methodologies in Waterfall, Agile, Scrum and Hybrid Development Projects (JMeter, Neo Load,
QTP, Java, Selenium).
• Influence and collaborate cross-functionally with product managers, architects, and product development as well
as other engineering teams and operations teams in partner organizations both inside and outside of the
company. Serve as Implementation Manager of release for various MDM SAP Projects.
BlackwellGC, Chicago, IL 06/11 – 01/12
PM QA Test Manager/Audit Implementation Management
• As QA Manager, for the clients Kraft, Chicago Aviation and Exelon as the manger of these accounts QA
implemented the use of in-house tool like Quality Center to document QA methodologies and sustainable QA
Procedures.
• Created processes within functional and performance testing areas input/load and executed test cases and
document actual results within and produced in depth Metrics.
• Implemented/Tested Web Based, .Net, Java, Internet, PeopleSoft and Migration Projects.
• Manage all QA activities for In-House, Offshore and Near-shore System Testing, Performance Testing and
Automation Testing.
• As QA Manager managed QA Team for our MDM SAP/SharePoint/Enterprise SaaS products on Mobile and
Web.
• Created and implemented new QA Process for System Testing, Performance Testing and Automation Testing
(.Net, Data Warehouse and ETL Testing for Kraft).
• Create/enforce software process improvement initiatives to improve efficiency
• Created and implemented employee evaluation process, talent growth plan and offshore process for QA Teams
on various projects.
• Set test strategies, lead and implement software test methodology initiatives to improve test coverage, and
increase automation (Selenium).
• Created QA Test Plans, Test Scripts, System Test Cases, Performance Test Cases and Automation Test Cases for
various testing methodologies in Waterfall, Agile, Scrum and Hybrid Development Projects.
• Influence and collaborate cross-functionally with product managers, architects, and product development as well
as other engineering teams and operations teams in partner organizations both inside and outside of the
company. Verify final stages of Implementation into production and managed SDLC process.
• Managed PM/Development/QA daily project meeting that involve participation from various Time-Zones.
• Used SQL skills for basic data mining projects.
Fujitsu, IL (Multiple Clients) 01/10 – 05/11
River Side Publishing /NMSC Feb 2011- April 2011/May 2011
QA Implemented Lead/ PM QA Manager (Near-Shore), Rolling Meadows, & Evanston, IL
• As QA Manager, Implemented/Coordinate and manage all QA activities for both internal and outsourced testing
• Work intensively with Project Managers and Software Engineers, coordinating testing efforts.
• Responsible for defining the testing scope and framework for all assigned projects.
• Forecasts, Test Plans and Test Cases, including those provided by external test partners.
• Establish controls and communications procedure with offshore test partner and developer.
• Audited/Managed the project bug database and database work-flows and responsible for test reporting
• Expert in excel conversation into QC for 9.2/10.0 using Water-Agile/Jira-Agile/ Java/Selenium.
• Created process for Selenium and J meter Web based Applications for offshore QA Testing Team for MDM
SAP/SharePoint/Enterprise.
Blue Cross Blue Shield Association, Chicago, IL 05/10 – 02/11
Implemented PV Lead Manager (Data ware House ETL)
• Document and obtain approval for Test Completion Report
• Coordinate and obtain approval for Test Process for all testing phases for (XML, Extract, ETL, AS400)
• Coordinate and ensure project plan is communicated to development and QA (QC, QTP, PE)
• Expert in excel conversation of spread sheet into QC for 9.2/10.0 (Test Lab)
• Coordinate offshore test teams execution effort and ensure time-line is efficiency (ERP)
• Create reports, communicate and identify Risks and Issues with escalation to appropriate parties
• Setup Auditor process in governance for tracking process and results
App-Zurich North America, Schaumburg, IL 01/10 – 04/10
Implemented and Project Test Manager (Implementation Manager)
• As QA Manager, Coordinate between development, QA Testing and management in regard to
development/testing (PEGA)
• Document and obtain approval for Test Completion Report
• Coordinate and obtain approval for Test Process for all testing phases
• Manage and ensure stakeholders are communicated on changes in scope/dates
• Coordinate and ensure project plan is communicated to development and testing
• Create QA/IC Process and coordinate the daily activities with offshore testing team (QC, QTP, CQ)
• Expert in excel conversation of spread sheet into QC for 9.2/10.0 (Test Lab)
• Ensure requirements are made available to offshore testing team.
• Creation of SOW and SWL Presentation.
• Demo and test wireless mobile devices (PDA Trade/Banking) and SharePoint Baseline
• Coordinate that the testing team develops test scripts with traceability back to the requirements
• Manage and coordinate efforts with development/testing and third parties to obtain script approval (PEGA)
• Coordinate the aspect of the offshore testing team having test environments
• Coordinate offshore teams execution effort and ensure time-line is efficiency on in-house HR SAP System
• Test Search Criteria using latest Search Engine Optimization Methods for MDM SAP Projects
• As PM, Create reports, communicate and identify Risks and Issues with escalation to appropriate parties
• Create and pull CME Matrix Reports (Across Departments)
NAVTEQ, Chicago, IL 04/08 – 12/09
Offshore SME (Program Manager)
NAVTEQ, Chicago, IL 04/08 – 06/09
System Test Manager/Implementation UAT Manager (R&D) QMO
• As QA Manager, supervised system test team to success in planning and delivery of all known IT projects across
all business units, releases, and functional areas.
• Created plan to effectively interface and assist business unit, application, production and design engineering
teams
• As QA Manager, coordinated and develop on projects from end-to-end testing, hands-on testing executed
manual and automated
• Created OE strategy, test and implement hardware and software programs in system test
• Created process Expert in excel conversation of spread sheet into QC for 9.2/10.0 (Test Lab)
• Use the skills of characterization, analysis and evaluation for system test development and production projects
• Created QMO/OE process for long term testing and product qualifications for Release
• Enhanced and reporting process for Test Status Reports, Test Results, Test Risks and Test Sign-off
• Setup and created Hands-on testing method on GPS wireless devices and GUI interface testing and Program
Manager duties
• Coordinated and coordinated, managed schedules and new equipment purchases required for system test team
• Setup and was responsible for creating, and enhancing NAVTEQ digital map system test productivity and quality
• As QA Manager, coordinated best practices for system test, created productivity matrices, SharePoint and re-test
matrices
• As QA Manager, coordinated and Tested and defect identified in J2EE programming environment (People Soft)
• Coordinated implementation process for UAT, Release Management and Requirements Management
• Created regression testing process for SAP MDM, Data migration and Data Quality Server testing process
• Setup process for End-To-End test approach and created Quality plan for projects in various phases of SDLC
• As QA Manager, supervised test team in the Testing in Splunk, Flash, Web based, Mainframe, .Net, Oracle 8.0-
10g, Java, UNIX and Linux environments
• QA testing methods on unit, integration, ETE Testing, regression, UI automated testing, SOA/SOWRD (NAVTEQ)
• Trained team in the process of installing, configuring and working on QTP, Quality Center, Rational Performance
Tester
Chicago Public Schools – OTS, Chicago, IL 10/07 – 03/08
QA Manager (Program Manager Duties)
• Direct a team of functional test analysts and performance testers involved in a wide range of quality analysis and
testing activities for assigned projects to ensure that systems solutions meet specified requirements
• Work with the project teams to incorporate QA and testing into the project plan
• Report OE of testing progress, product quality, identified project issues and risks
• Hands-on accounting bed software testing and SQL Data Warehouse testing and SharePoint
• Coordinated testing methods on unit, integration, ETE Testing, regression, UI automated testing
• Coordinate Mercury tools (QTP, Rational Performance Tester, Quality Center) setup
• Tested and defect identified in J2EE programming environment ( MDM SAP/SharePoint/Enterprise)
• Work with the QA director to implement quality processes and standards for solution delivery
• Tested in QTP, QC, Web based, Mainframe, .Net, Oracle 8.0-10g, Java, UNIX and Linux environments
• Developed SDLC End-To-End test approach and created Quality various phases of SDLC, RUP and Agile
• EPIC testing used in IMPACT children’s physical applications and MDM Projects
• Create and identify opportunities for continuous process improvement, create manual and automated test scripts.
Bank of America, Chicago, IL 06/05 – 07/07
PM QA Associate Lead (Capital Market Analyst)
• Assisted with the development of the SDLC of CASH products for BOA Trading Payment/Fee systems in the
Global Market with working knowledge of derivatives for users at CBOT and CME
• As PM worked both independently and as member of a team solving problems and implementing solutions
• Used Oracle, Reconcile, Mainframe, Clear Quest, automated tools and other applications for Quality Assurance
Testing and SDLC Creating Process
• Expert in excel conversation of spread sheet into QC
• Implement CMM/OE gate controls and promote SQA processes for requirements/functional specifications
• Developed unit test strategy and plan creation of ETE across users, developers and testers
• Hands-on SQL Data Warehouse testing for various projects
• Created proponents for SQA tools and techniques to be implemented
• Audited SDLC processes for internal/external bank compliance
• Created and maintained Trade Cash Flows, Trade Fees for Audit oversight of several house accounts, Clearing
business test plans and scripts, use of (Charles River, Fixed, demo UAT Mobile TouchPoint PDA banking device)
• Assisted in business continuity plan maintenance and coordinated post mortem quality assurance meetings
• As PM created in matrix gathering for Quality Center, Test Web, Splunk, QTP and Jira
• Created process for Mercury tools (QTP and Quality Center) testing in System Test and UAT
• In a trading industry onshore/offshore, I have tested and defect identified in J2EE programming environment
• Created End-To-End test approach and created Quality plan for projects in various phases of SDLC
• Pull reports for Customer Relationship Management (CME) BOA In-House Custom built Tool
• Creation of ETE in process SDLC in MDM and Data migration
• Create process for QTP, Rational Performance Tester, Quality Center and test is various projects
• Trained in BAC (Anti-Money Laundering) rules and equalities and PM duties
Chicago Mercantile Exchange (TEK), Chicago, IL 01/05 – 06/05
Senior PM Quality Assurance Analyst
• Designed and assisted with the development process with CME's fee systems which include Exchange Fee
• System, Brokerage Payment System and Give-Up Payment System
• Provided 24x7 support on assigned in-house and out-house applications assigned from Call Center
• Worked as team implementing solutions using Oracle, Mainframe, Use of TIBCO, SharePoint, Clear Quest,
• Automated tools for the entire SDLC for the CME environment, RUP and Agile process
• Demo Customer Relationship Management (CME) for CME custom built tool
• Demo trade/mobile banking applications In-House/Out House TouchPoint customization PDA device
• Implemented SQA processes for Requirements and Functional Specifications for CME environment
• Developed test strategy and plan creation for QA and UAT testing in J2EE programming environment
• Test in QTP and Rational Performance Tester also tracked defects in Quality Center
• Created strong process for OE /QM of SQA tools and techniques to be implemented for CME environment
Aon Combined (HT Assoc), Chicago, IL 08/04 – 12/04
Lead Quality Assurance Implementer Audit
QA (QMO) For Project Management
• Created the formulation of QA strategies, processes and deliverable methodologies
• Implemented and promoted SQA processes such as Requirements Documentation, Functional Specifications
• Developed unit tests for SOFTWARE CONFIGURATION MANAGEMENT (SCM)/CHANGE CONFIGURATION
MANAGEMENT (CCM) also coordinated Production Implementation Process.
• Promoted continuous quality improvement throughout the departments and developed and implemented
appropriate procedures.
• Created strong proponents for all SQA tools and techniques to be implemented
• Assisted in the development of test plans, building test cases at unit, integration and user acceptance test levels
• Developed test strategy for working heavily in Mainframe, AS400, NT client/server and web environments
• Assisted in develop test strategies and plans, as well as building test cases
• Trained uses, trained staff and trained developers on automated test tools and methodologies
• Designed, planned, and executed unit, system integration and user acceptance test plans
• Create process and test in QTP and test with IBM Rational also tracked defects in Quality Center tools
• Assisted in testing of client/server, web environments, Mainframe and AS400 environments
• Lead the formulation of OE /QA strategies, processes and deliverable methodologies.
• Understanding of (EPIC) Electric Privacy Information Center ETE scenario testing
• Assisted project managers to triage defects and certify products ready for Release.
CCC Information Systems, Chicago, IL March 1998 - June 2004
PM Quality IC Quality Manager
Organization (QMO)
• As QA Manager, incorporated Standard Software Development Life Cycle (SDLC) from project requirements to
support implementation and documentation
• Created Fagan Reviews, Code Reviews, Script Reviews and Requirement Test Plan Walk-Thru Reviews
• Responsible for identifying deficiencies and inconsistencies in the design and implementation QA procedures
• Assisted in implementation of new processes and Metrics information gathering
• Incorporated SQA and Rational Robot in automation for QA Unit Testing, Test Cases and Test Plans
• Implemented Mercury (Win Runner, Test Director) for applications testing of both in-house and external client
applications
• Used SQL, Clear Case, Clear Quest, SourceSafe in defect tracking DB2, Oracle and FoxPro databases
• Developed testing phases and was responsible for additions and consolidations of project slates and milestones
for quality software deliverable methodologies
• Implemented web based, mainframe based, network based and unit based Testing Scopes/QA SDLC
• Responsible for volume electronic transactions stress testing and scopes for various platforms
• Project lead for XML web based project, scope planner of mainframe and server platform testing with Automation
and SAP MDM Projects and Process
• Incorporated quality assurance testing for design, development and testing of CCC external software products
• Assisted in reviewing of requirements and design documentation for project life cycle testing
• Participate with QA team in offering solutions to problems in the QA environment
• Assist Software Development Engineers in the construction and execution of unit and integration tests
• Prepared test plans, conducted Fagan Inspections and documented results of Fagan Inspections
• Mentored and trained Associate QA staff of seven people as Production Implementation Leader and maintained
QA Process and Matrix Update (EPR-SALES)
• Participated in automated and manual testing technique evaluation process.
Tripp Lite Manufacturing, Chicago, IL 10/97 – 03/98
Technical Support Engineer
• Provided technical support and product design clarification
• Assisted in the initial implementation of support tools, procedures and provided quality assurance
• Create process for demo Manufacturing Execution System (MES) and create matrix.
EDUCATION
BS Computer Science and Manufacturing Management, Illinois Institute of Technology, Chicago Illinois 1993
Associate Degree Mathematics, Illinois Institute of Technology, Chicago Illinois 1993
Masters Degree Artificial Intelligence Northwestern - pending enrollment, Chicago Illinois expected 2013
AFFILIATIONS
Toast Masters Club
I.I.T Student Steering Committee
Olympic 1996 Pre-Planning Coordinator Chicago Golf Form 1990
Chicago Rowing Team
Young Investors of America
Finial Investor Now Philip Morris
Contika World Travel Club
CERTIFICATES AND AWARDS
Striker Award (1992) Vocational Industrial Clubs of America Award (1986)
Best Computer Applications (1991) Reserved Officer Training Corp. Award for Personal Achievement
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