Customer Service Technician
Resume:
Zackery Kyle Smallwood
Suwanee, GA 30024
***********@*****.***
OBJECTIVE
To gain employment with a company or institution that offers me a
consistently positive atmosphere to learn and implement new technologies
for the betterment of the organization.
EDUCATION
North Gwinnett High School, Suwanee, GA August 2006 - May
2010
Southern Polytechnic State University, Marietta, GA August
2010 - December 2011
Gwinnett Technical College, Lawrenceville, GA January
2012 - Present
Associates Degree in Information Security (expected July 2013)
Pursuing a Bachelors Degree in Information Technology
Relevant Courses: Introduction to Computers, Computer Concepts,
Introduction to LAN and WAN-D, Intro to WANs and Routing-Dual, Hardware
Install and Maintenance, Computer Networking Fundamentals, Security
Policies and Procedures, Information Security Fundamentals, Cisco Routing
Protocols and Concepts, Cisco LAN Switching & Wireless, Microsoft Server
Directory Services, Microsoft Server Infrastructure, SQL
Experience
Dave And Busters
Service Support, Server and Game Technician March 2010 -
Present
Provided superior guest service, friendliness, and restaurant cleanliness.
Promoted to Game Technician in charge of over 100 games and Bowling Center.
. Earned Team Member of the Month Award in November 2010
. Earned an excellent reputation for strong work ethic and reliability
. Elevated guest satisfaction by investigating and resolving customer
complaints
. Responsible for inventory, maintenance, and repair of games and
Bowling Center
Taco Mac
Host, Service Support and Server 2008-2010
Gained experience in a restaurant environment by providing excellent
customer service.
. Earned Employee of the Month Award several times
. Successfully earned exceeding approval of managers and higher
authorities within the company
. Earned multiple raises and promotions
. Trained other employees
Skills
. Strong work ethic
. Ability to grasp new concepts and ideas quickly
. Adaptable and exceedingly flexible
. Great problem solving skills
. Above average organizational skills
. Excellent computer skills and hardware knowledge
References available upon request
Contact this candidate