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Project Manager Customer Service

Location:
United States
Posted:
May 16, 2014

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Resume:

Isidore Sobkowski

Stamford, CT

acd5lt@r.postjobfree.com - 203-***-****

A unique, highly motivated, and goal driven senior-level business and technology professional with successful

leadership and team building experience. Recognized expert in Big Data and Data Sciences.

Measurable excellence in: direct P&L, business transformation, technology innovation and technology delivery;

business development, sales and marketing. Sector experience includes: public sector, high tech, finance,

service delivery, media, and sports.

Experienced in private equity, venture capital, and public markets. Equally comfortable in the boardroom or

the "computer room" and entrepreneurial or corporate environments ("from SQL to P&L").

Extensive international work including Europe, Latin America, Asia, Middle East, and Africa. Award winning

published author and international speaker.

WORK EXPERIENCE

Senior Consultant

Oracle - November 2013 to Present

Develop strategic and technical architecture for Big Data and Data Science Public Sector projects.

Team building and delivery of large public sector projects in anti-fraud, business intelligence, case

management, and health management.

Chief Information Officer for Health and Human Services (HHS), and Executive Director

of HHS-Connect

City of New York - New York, NY - February 2011 to February 2013

New York City, NY, Feb 2011 - Feb 2013

Dual position: Chief Information Officer for Health and Human Services (HHS), and Executive Director of HHS-

Connect

As the CIO of all of Health and Human Services, with an annual IT spend of several hundred million dollars,

responsible for innovation and a vast array of technology in order to deliver over $22 billion in annual benefits

and services through nine Health and Human Service agencies to over 3 million New Yorkers daily.

- NYC Health and Hospitals Corporation - largest national hospital system, Electronic Medical Records, Health

Information Exchange, etc.

- Department of Correction (largest prison system, including Rikers Island), Jail Management System, including

Discharge Planning

- Department of Probation

- Human Resource Administration - public assistance, SNAP

- Department of Homeless Services - largest national homeless program

- Agency for Children's Services - children protective services, Juvenile Justice, etc.

- Department for the Aged

- Department of Health and Mental Hygiene

- Office of the Chief Medical Examiner

As Executive Director of the internationally recognized program called "HHS-Connect", responsible for

innovation, development, delivery, and change management.

- Delivered innovation including: Client facing self-service portal, holistic access to client information across

agency silos, enterprise case management systems, and predictive and outcome-based modeling.

- Developed method to move service delivery from reactive to outcome-based.

- Reengineered and institutionalized development and delivery processes

- Instituted Governance Model that assures transparent and proactive delivery of goals.

President and CEO

Aprecia/Advanced Monitoring Systems, Inc - Stamford, CT - 2005 to January 2010

Developed MonitorPlus(TM), a Big Data and predictive analytics system that connects to real-time data sources

and monitors every transaction to detect fraud and inappropriate activity in banking, lottery and gaming.

- Winner of the prestigious "Award for Innovation in Artificial Intelligence" from the Association for the

Advancement of Artificial Intelligence (AAAI).

Chief Security Officer

National Thoroughbred Racing Association - Lexington, KY - March 2003 to 2005

Formed the NTRA's National Office of Wagering Security to create automated systems and regulatory policies

to ensure a trustworthy wagering environment for thoroughbred racing in the US and Canada. Drafted State

Law for Independent Monitoring.

Founder, President and CEO

PrimeCloud, Inc - Stamford, CT - 2000 to 2003

Venture funded start-up that developed and marketed PERK(TM), a data mining and real-time business rule

technology solution. Applications ranged from credit card fraud detection to personalized and targeted click

stream marketing.

Member of the Board of Directors and Member of the Audit Committee

Corporate Governance - 2000 to 2003

Restructured product line, the international sales organization, and streamlined technical development in order

to contain losses and return to profitability. Executed reverse-split and stock buyback program. Developed

policies and procedures in order to ensure Sarbanes-Oxley compliance. Brought the company to back-to-back

quarterly profitability. Stock rose from $0.33 to over $11.00 in twenty months.

Founder of Professional Help Desk

Computer Associates - Stamford, CT - 1994 to 2000

Division Vice President at Computer Associates (CA).

Responsible for integrating numerous knowledge-based companies into CA's Knowledge Management line-

of-business gained through the acquisitions of Platinum Technology and Sterling Software. Additionally, had

responsibility for the integration of the PHD product line and staff into CA (see below).

Founder, President & CEO, PHD - Professional Help Desk (acquired by CA)

Created Professional Help Desk (PHD) and grew it to a global organization. Recognized for excellence in

innovation, technology and customer service (e.g. winner of Microsoft "Product of the Year", Gartner Group:

"Greatest Vision"). Dominated the market space with over eight hundred high profile customers (IBM, Microsoft,

AT&T, GTE, US Army, United Nations, Pepsi, Kraft, KLM, Mercedes Benz, Royal Bank, etc.).

Sold company assets, including intellectual property and product line, to Computer Associates in 1998.

Business development and project management

Knowledge Associates, Ltd - New York, NY - 1984 to 1994

for a multimillion dollar IT professional services company.

Clients included:

New York Stock Exchange (NYSE):

• Hands-on architectural development for a robust worldwide network to interconnect global equity markets.

• As a special project for John Phelan, then Chairman of the NYSE, created a theoretical model to detect

suspicious and insider trading. Results presented to the United States Congress. Then conceived, developed

and deployed the ICASS system as the backbone technology for the NYSE StockWatch surveillance system.

ATT/Telerate:

• Architectural development of a global private network to interconnect cash markets.

• Creation and development of a worldwide help desk and service delivery system.

The Consolidated Edison Company of New York (ConEd):

• Created the SPEC-CHECK expert system to perform automated quality oversight of the New York City and

Westchester County electrical grid.

• Established business practices and developed technology, including the creation of natural language

systems, thereby transforming a nascent help desk into a 24x7 world-class help center and rapid response

center.

Senior Project Manager

Composition Systems Inc - Elmsford, NY - 1983 to 1984

Assistant Vice President

Sorg Financial Printing - New York, NY - 1982 to 1983

System Representative

Information International Inc - Culver City, CA - 1979 to 1982

EDUCATION

Certificate in Artificial Intelligence

New York University

Master of Science in Computer Science

City University of New York

Bachelor of Science in Computer Science

City College of New York



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