Sales Customer Service
Resume:
Marsha Davis
817-***-**** cell 682-***-**** home
******.******@*****.***
OBJECTIVE
SEEKING AN OUTSTANDING CAREER IN SALES I ALWAYS ENJOY
A CHALLENGE GOING ABOVE WHAT IS EXPECTED. I WILL BE A
VALUABLE TEAM MEMBER CONTRIBUTING QUALITY IDEAS
AND WORK FOR THE COMPANY. I WOULD LOVE FOR THE
OPPORTUNITY TO CONTINUE PURSUING A CAREER WITHIN
THE SALES INDUSTRY AS A MANAGER IN TRAINING.
EDUCATION
University of Phoenix, Dallas, TX
Masters Business Administration 2012; Bachelor of Science
Management 2010
Discipline of applying advance analytic methods to make better
decisions Deal with the development of mathematically based models
for planning, operating, and making excellent choices.
Admissions Advisor Anthem College
11/2013 – 04/2014
Contacts prospective students (leads) and provides accurate and complete
information about the Campus and the programs of education offered by the
Campus. Provides complete and accurate responses to questions from
prospective and enrolling students Sets appointments and conducts interviews
with prospective students providing them with valuable information regarding
the campus and programs offered. I also conducted campus tours for
prospective students providing them with the knowledge to make the best
decision for their future. Demonstrate excellent follow up skills, customer
service, and sales abilities. Research potential customers and generate potential
leads. Provide presentations on the campus its history, financial assistance, and
courses offered. Sales meetings daily, market analysis, and data collection.
Caseworker TWA TX Dept. of Health and Human Services
12/2012 – 10/2013
Performs moderately complex eligibility determinations for social service
programs. Work involves determining benefits, reviewing eligibility files,
interviewing clients, documenting client information, verifying case data, and
explaining program benefits and requirements. Works under general
supervision, with limited latitude for the use of initiative and independent
judgment. Conducts reviews to determine or verify new and continued program
eligibility. Calculates and processes changes to client benefits such as over-
payments, adjustments, or restoration of benefits. Communicates with internal
and external stakeholders to provide and verify information, answer inquiries,
address issues, or resolve problems and complaints. Work involves following
policy, state regulations, and strong work ethics.
Loss Mitigation/ Deficiency Collections SANTANDER CONSUMER
Bank
01/2012 – 07/2012
Responsible for reviewing delinquent auto loans to identify potential
solutions by gathering information, communicate with multiple entities
to find an appropriate resolution, excellent communication, listening,
and negotiation skills while acquiring a professional demeanor, review
and analyze documents to ensure compliance with the banks
requirements, assist customers to find appropriate alternatives while
preparing recommendations for approval based on the analysis.
Exceptional with preparing and presenting case by case
recommendations providing excellent verbal and written
communication, presentation skills, and the ability to work with others
toward meeting common goals and expectations. Interview customers
to find out what they are eligible for as far as loan modifications,
deferments, and lines of credit. Ability to prioritize and ability to
complete multiple, complex assignments.
Customer Service Specialist/Sales STATE NATIONAL
04/2010 – 09/2011
I would refer insurance to the uninsured recommending partnered
vendors that we work in conjunction with. Work with upper
management, IT, and other departments to implement more efficient
ways of getting work done. Contribute to team efforts by accomplishing
related results as needed. Assist with the process of loan applications in
compliance with bank policies, meeting investor guidelines and
demonstrating lending strategies. Monitoring of the loan processes,
reviewing and generating reports. Diffuse escalated calls and difficult
situations between representatives. Conduct interviews and candidate
selection process, termination of employees not meeting expectations.
Ensure needs of the department are being accomplished without
exceeding budget.
Advanced Technical Support/Sales S p r i n t
12/2008 – 09/2009
Extensive problem resolution responsibilities, Great probing skills, in depth
knowledge of troubleshooting, cross-sell products on 50% of calls, research
required using available resources, conveyed reasonable step by step
instructions on resolving issues to customers, remote support of PDA’s and
PC’s by either over the phone or over the internet, retained customers accounts,
demonstrate a sense of urgency, build customer relationships, maintains
confidentiality of all customers accounts, frequently evaluate existing systems
and procedures for improvements, improved communications efficiency as
primary liaison between departments. Handle customer inquiries, complaints,
billing inquiries and payment extension/service requests. Accurately process
and record call transactions using a computer designated tracking system.
Insurance Sales Team Lead AMERUS
10/2006 – 11/2008
Excellent relationship builder with success in forming strong, sustainable
relationships and securing consensus among cross-functional team members for
key initiatives. Delivers informational sales presentations to potential clients
and assists throughout completion of process strengthening client relationship. I
Negotiated terms per agreements to gather additional information to assist with
the closing of the sale. Met and exceeding all sales quotas, educate them about
various financial products/programs. Conducts financial needs analysis and
recommends appropriate products to meet client needs. Scheduled
appointments for a sales agent to close the sale by presenting the client with the
financial product that I recommended. Excellent communication skills with
internal and external clients. Account reconciliation skills. Strong Excel skills.
SKILLS
Type 60wpm, Windows & Vista, Excel - Pivot tables, Spreadsheets,
Importing and Exporting data, PowerPoint, Word, Access, Outlook, SAP,
Fax, copier, Basic Accounting, Oracle, Microsoft SQL, AS 400 systems,
Eagle systems, Encompass, and Calyx Point
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Marsha Davis
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