Project Manager Customer Service

Peter M. Lewis, CPIM

Phone: ***/***-**** Six Tower Avenue

Cell: 617/538-6652 Needham, MA 02194

Email: ********@*****.***

Senior Applications and Project Manager

Over 20 years of experience helping organizations improve operations through business process analysis, an educated and well-

trained workforce and supportive information systems. Diverse, comprehensive Operational background, including Engineering,

Manufacturing, Supply Chain/Sourcing, Logistics, Strategic Planning and Marketing ensures a high level of understanding of the

issues at hand and in developing the best possible solution. Proven ability to conduct accurate needs analysis, solve problems,

assess technical capabilities, conduct strategic planning, build and motivate teams, and manage projects. As an avid believer of

“Listen, Learn, Do,” all projects have been approached and successfully completed by involving cross-functional departments at

multi-level changes.

Strengths

Critical Listening and Thinking Skills... Problem Resolution… Passion for Learning and Knowledge Sharing…Team Building

Effective Educator and Trainer… Customer Service-Focused…Continuous Improvement Champion

Extremely active in the design and distribution of IBM’s Mid-Range (AS/400 – I/Series) product family

Fervent Believer of Taiichi Ohno’s “Asking Why Five Times for Any Problem P resented”

Current Clients

Independent Applications Consulting and Training - April 2009 – Present

Provide expertise to a variety of JD Edwards World clients regarding Process Improvements, Application Usage, Third-Party

Interfaces and managed upgrades for clients (A7.3R3 to 9.1). These included Boston Sand and Gravel, William Grant & Sons

(Edison NJ, JDE World and JDE XE), and UGL Unicco.

Boston Sand and Gravel – Manufacturer of concrete and concrete products Upgrade from 7.1 to 9.2 (Upgrade). Coordinated

testing and verification on these and all other reporting systems. Conducted user training classes on enhanced and/or changed

applications in 9.1. Completed upgrade of all base, accounting, and general ledger applications in 12 weeks.

Latticed - Full implementation of all JD Edwards Software (Full Implementation)

W.M. Grant & Sons – Full Implementation of all JD Edwards Software (Full Implementation)

NEPCO Products - Full Implementation of all JD Edwards Software (Full Implementation)

Lynne Lighting - Full Implementation of all JD Edwards Software (Full Implementation)

Asahi/America, Inc. Manufacturer and Distributer of plastic valves & piping, US subsidiary of AOC Japan

Business Analyst / Project Manager - 1998 - 2008

Responsible for providing internal education, training, and project management for Asahi’s implementation and enhancement of

JD Edwards World ERP system. Developed training programs utilizing both stock material from JDE, and live items, customers

and vendors in examples and exercises. Responsible for all resource management and technical issue resolution associated with

the project. Other implementation issues/tasks included:

- Design, specification and testing of all application technical enhancements (RPG, RPG ILE, CL)

- Redefined physical inventory transaction procedures in order to address inventory accuracy problems

- Designed and implemented Weighted Average Cost System for manufactured items that ran with JDE. Later converted to

Standard and Lot-Based Costing

- Responsible for selection and implementation of the following applications/utilities:

- Premenos (now Peregrine) EDI software full 8XX Forms - DSI / Intermec RF data collection

- IronWorks, e-business system - NGS/IQ Report Writer (replaced World Writer)

- Logistic Pro, Traffic Management System

DataProfit Corporation JD Edwards Business Partner

Senior Manufacturing Consultant - 1995-1998

Responsible for supporting Manufacturing and Distribution clients of JD Edwards software in Pre-Sales, Post Sales, and

Technical situations. Managed and/or participated in multiple implementations for US-based and multi-national client companies

ranging in size from 10M to 1.2Bn in revenue. Implementation support provided included:

- Business and manufacturing process review - systems and procedural

- Information requirements definition at all levels (Senior, Managerial, and User)

- Client education and training requirements definition and coordination/ delivery of classes for senior management down to users

Peter M. Lewis, CPIM Page 2

- Third party solutions requirements definition and integration

- Technical requirements design and specification (User / Technical Liaison)

M.W. Carr & Co., Inc. Manufacturer of photo frames and giftware

Manager, Information Systems - 1994-1995

Responsibilities included management and review of all information technology requirements. These requirements resulted in the

introduction of and training in new processes and information systems in all areas of the company including: Sales / Marketing

Decision Support, Shipment Verification, Forecast / Demand Management, and Master Scheduling. Acted in both managerial and

consulting capacities within the following areas:

- Development of corporate Information Technology plan

- Supervision of daily operations of IS staff including programmer/analyst, operators, and application support.

- Coordination of all internal and external (contract) resources

- Development of technical and functional requirements specifications for IS applications

Operations Analyst 1991-1994 M.W. Carr & Co., Inc.

- Developed and executed implementation plans for migration of corporate systems from batch to real-time J.D. Edwards

Financial, Distribution, and Manufacturing modules

- Executed internal and coordinated external education and training programs for all user departments

- Coordinated all user requirement reviews and developed technical specifications for all application enhancements

- Provided internal consulting services to support the development of company strategic and tactical plans

- Developed Premenos 8XX EDI forms interfaces for Purchasing, Conformation, Advanced Ship Notice through Invoice.

Manufacturing & Systems Consulting Services 1988-1991 Independent consultant

Provided Manufacturing systems and information technology consultation and training to area firms as both an independent

consultant and in affiliation with various regional consulting organizations. Assisted client companies in determination of

manufacturing and technology requirements, educational needs, and process improvements and/or changes. Provided technical

and application assistance in preparation of requirements documents and selection of new application tools.

- Provided educational support via classroom exercise and group leader development

- Application areas supported include: Manufacturing Planning, Plant Automation, Data Collection, Market Analysis,

Forecasting, and Change Management

- Coordination of affiliate technical staff in development of client project specifications

- Developed Life-Cycle implementation plans, education and training schedules for client applications

- Affiliates during this period include: IBM, MARCAM, Devington Assoc., New Generation Software, and Buker, Inc.

MARCAM Corporation Software development (PRISM) and IBM Business Partner

Senior Manufacturing Consultant 1985-1988

Responsible for development and support of implementation, training, and product enhancement requirements at client

companies.

- Assisted in design and execution of "User Support" systems at client sites

- Developed and presented seminars for clients, prospects, and APICS on CIM and JIT techniques, and multi-plant and

process manufacturing concepts

- Acted as user/technical liaison in definition and development of application requirements for enhancements to MAPICS II

and design of various PRISM applications

Education and Professional Associations

- Queens Borough College - Bayside, N.Y. Mechanical Technology / Industrial Engineering (Associates Program)

- American Production & Inventory Control Society - CPIM Certification

- Active member and board advisor of the JD Edwards Northeast Users Group (JDENEUG)

- Active member of APICS - The Association for Operations Management, since 1978 – Current VP on BOD

- Participated in the 1985-1991 APICS International Conferences; delivered “Learning From Experience: Using Past Successes

(or Failure) in Systems Evaluation” at the 1991 APICS International Conference

- Active volunteer and board member of the New England Supply Chain Conference and Exhibition (NESCON)

- Taught CPIM review courses for Systems & Technologies, Production and Inventory Management and Just-in-Time

Application & Technology Tools

IBM Query, RPG/RPG ILE, CL, NGS-IQ, Sequel, SQL, DFU, MS Office, MS Project

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