Customer Service Data Entry

OBJECTIVE

The majority of my employment history is clerical in nature, and

includes medical records processing, billing, data entry and customer

service experience within the telecommunications and cable industries.

The work that I have enjoyed has always involved a great deal of

responsibility and interaction with people. My experience and skills

include:

. Multiple billing systems - CMSI, SIEBEL & AT&T RAMP.

. Account processing, data entry - 2501, MAMS and LADC Reports.

. Management, customer service and soft skills.

. J.D. Power awards for customer satisfaction.

. Top percentile rating for Average Handle Time / calls per hour.

. Loss Draft Insurance claims processing

. Airport and Customs Clearance; ADT Commercial Alarm Codes.

My objective is to secure a position within a company that makes use

of my experience, skills, reliability and talent, as well as acquiring

new skills.

PROFESSIONAL EXPERIENCE

8/2013 - Present WELLPOINT

Bulkhead, GA

(Disease Management Division)

Health Outreach Specialist - Customer Care

. Contact existing Blue Cross Blue Shield members.

. Activate eligible existing health benefits.

. Mobile Outreach Campaign Handling 100 calls daily.

11/5/12 - 03/19/13 ASSURANT SPECIALTY PROPERTY

Duluth, GA

Loss Draft Hazard Insurance Agent - Customer Care Rep.11

. Temporary project handling insurance claims of Wells Fargo Bank

home owner customers in setting up and/or maintaining their

insurance claims.

. Processed claims using Draft Track Enterprise and LPS systems.

. Inbound customer care. Handling about 90 calls daily.

2/2011 - 6/1/12 OUTCOMES HEALTH

Alpharetta, GA

Chart Acquisition Scheduler/Specialist

. Contacted various hospitals and doctors' offices on behalf of

national health insurance companies to request medical record

copies scheduled for medical record review.

. Adherence to HIPPA guidelines.

. Project furloughed.

. Outbound customer care. Handling 100 calls daily.

7/21/10 - 2/19/11 TEMPORARY EMPLOYMENT

Alpharetta, GA

Customer Service Specialist

. Various temporary employment while searching for fulltime

employment.

5/1/10 - 7/20/10 RYLA TELESERVICES / ALORICA

Kennesaw, GA

CFU Interviewer

. Conducted follow up interviews for people who have completed

their United States Census forms.

. Data Entry.

. Soft skills and verbatim scripting.

5/26/06-7/20/09 ER SOLUTIONS

Dunwoody, GA

Account Manager

. Managed Duke Energy utility accounts.

. Responsible for agreements, service restoral, payment

counseling, billing, and data entry.

. Inbound customer care.

1/12/02-6/10/05 CONVERGYS

Tamarac, FL

Customer Service Representative

. Utilized SIEBEL systems to assist AT&T Wireless customers with billing

and problem solving.

. Used one time resolution, plan changes, and contract extensions.

. Serviced Cingular and Comcast phone and video accounts, and handled

troubleshooting, customer accounts, payments, billing, and data entry.

PREVIOUS EMPLOYMENT

CVS - Overnight Sales & Cashier, Atlanta, Georgia; Interactive

Response Technology, Miramar, Florida; Precision Response Corporation,

Miami, Florida; Amerijet International - Cargo Agent, Miami, FL;

Burdines/Jordan Marsh - Assistant Receiving Platform Manager, Miami,

FL; Access Worldwide - Sprint Customer Service, Boca Raton, Florida;

J.C. Penny, Miami, Florida; Sears, Miami, Florida; Winn-Dixie, Miami,

Florida.

EDUCATION

4/2005 Certificate, JD Power Customer Service

Excellence Award

3/2005 Certificate, T-Mobile Customer Service Training

10/1988-12/1988 WTVJ - Channel 4, Miami, Florida

Internship - Assistant Night Video News Editor

1988 Miami-Dade Community College, Miami, Florida

Completed coursework in Radio and Television

Production

1984 WCIX - Channel 6, Miami, Florida

Grip to the News Photographer

1984 Miami-Dade Community College, Miami, Florida

Associate of Arts Degree in Photography

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