Customer Service Representative

Antione' W. Reese

Customer Service Representative

Buffalo, NY

*****.*****@*****.*** - 716-***-****

WORK EXPERIENCE

Customer Service Representative

Geico - Getzville, NY - May 2011 to December 2013

Incorporate needs analysis at every opportunity, build rapport, offer advice and overcome objections

to generate sales. Handled customer questions and scrutinized account errors. In addition to my core

responsibilities, my past section responsibilities have included GPUP and PIC champion. I have also provided

peer coaching for agents within my team to help improve our team results for GPUP and PIC metrics.

Mortgage Specialists

Pionear - Getzville, NY - September 2010 to January 2011

Provided Bank of America customers with service and feedback on taxes, insurance, escrow accounts on the

home loan also accepted mortgage payments and through proper customer profiling offered bank products

to deepen the customer relationship.

Collections Specialist

Firstsource Advantage - Amherst, NY - April 2010 to September 2010

Abide by the Federal Fair Debt Collection Practices Act, state laws and company policies pertaining to the

collection industry. Investigate all avenues to contact debtor. Deal effectively with debtors regarding sensitive

and confidential matters. Suggest money sources and various ways to obtain funds. Use skip-tracing methods

to obtain new address information on a credit as well as review credit reporting information.

Case Manager

Community Service - Buffalo, NY - June 2006 to October 2009

Managing a caseload of individuals with developmental disabilities to function in social settings by providing

daily living skills and recreation instruction. Provides training in personal hygiene, grooming, budgeting, meal

preparation. Transports individuals to program services. Completing daily case notes and monthly notes

Care Aide

Autistic Services Inc - Buffalo, NY - May 2003 to June 2006

Provided services to children with development disabilities in a classroom environment by teaching them life

skills that enabled them to adapt and relate with other children their age. Assist with personal care, Dispense

medications to individuals also provides counseling and crisis intervention as needed.

Team Specialist/Customer Service

Tele-Spectrum Worldwide Inc - Buffalo, NY - November 2000 to February 2003

Handled incoming calls from clients while being required to cross sell other services and products on every

customer contact. Consistently reviewed product knowledge to educate employees and clients.

Skills

First AID Windows XP Negotiating. Interpersonal communication

CPR Customer Service skills Adobe Photoshop. AS400

QuarkXPress Strategic Thinking Analytical skills

Dream Waver Organizational skills Determination

Microsoft Word. Collections. Effective listing skills

EDUCATION

Business Management

D'Youville College - Buffalo, NY

Graphic Design

Bryant & Stratton College - Buffalo, NY

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