Human Resources Customer Service

**** ******* ***** **** **** *** kissimmee, fl

407-***-**** ( *********@*****.***

Courtney D. Dangerfield

education

University of South Carolina

School of Hotel, Restaurant, and Tourism Management

Concentration: Meeting and Event Planning

RELeVAnt Work experience

National Airlines- Orlando, FL

04/13 - Current

Human Resources Assistant

. Directs company-wide activities to operations and training

professionals in the design, implementation, and evaluation of

training programs to increase leadership and work skills.

. Develops management and leadership skills through individual coaching

of senior level professionals resulting in greater self-awareness and

better social skills.

. Assessed organizational needs and collaborated with HR teams at all

sites to develop solutions related to culture, associate performance,

and leadership development.

. Assists with maintaining employee files and payroll data maintenance

and archiving.

. Assists with compiling monthly payroll and benefits reports bi- weekly

for 200 + employees including: Company Headcount Report, Department

Salary Reports, Expense Reports, New Hire and Termination Reports.

. Participates and Maintains special projects like implementation of

company lunch program, employee recreational and recognition

activities, and "Go Green Program."

Inner Courts Central Florida (Non- Profit Organization)-Kissimmee, FL

2/10 - Current

Project Coordinator

. Coordinates all new member orientation, paperwork, terminations and

exit interviews

. Communicates and reinforces corporate polices & procedures to members.

. Implemented adult learning strategies to produce stronger and wiser

professionals using the "DiSC," Program.

. Develops individual learning plans and training courses to increase

productivity.

. Works with executive teams on all team building projects and

initiatives.

. Provides calendar management, travel logistics, and all major event

planning coordination.

1222 Bermuda lakes lane unit 207 kissimmee, fl

407-***-**** ( *********@*****.***

Courtney D. Dangerfield

RELeVAnt Work experience (cont)

Loews Portofino Bay Hotel- Orlando, FL

10/12 - 04/13

Housekeeping Supervisor

. Conducted orientation training and in-service training to explain

policies, work procedures, and demonstrate use and maintenance of

equipment.

. Conducted Pre-Shift meetings and reviewed all information pertinent to

the day's assignments.

. Assigned team members their duties and inspected work for compliance

with prescribed standards of cleanliness.

. Promoted teamwork and quality service through daily communication and

coordination between housekeeping and other departments.

. Ensured Priority and VIP guests received special attention and

emphasis.

Loews Portofino Bay Hotel- Orlando, FL

11/11 - 10/12

Front Desk Agent/ Night Audit

. Assisted with the preparation of all reports relevant to daily

revenues such as balancing and auditing for accurate room revenue,

food and beverage revenue, cashier's reports, and guest and house

accounts and telephone revenue.

. Completed and transmitted daily management and accounting reports and

supporting documents.

. Performed all Guest Service Representative Duties as required;

assisted in booking room reservations, answering telephone calls, and

notifying all guest of messages received.

*Professional and Character References available upon request*

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