Customer Service Sales

***-*** **** **., *********** ON

647-***-**** E-mail: bocker_13@hotmail,com

Nicole Greer

To pursue new challenges and seek opportunities for professional and personal

OBJECTIVE

development by working in a customer centric, growth-driven organization, while

applying my customer service experience and strong background in hospitality.

Fluent in English; knowledge in French & Spanish

SKILLS &

A BIL ITIES

Excellent time management skills, demonstrated by successfully balancing

p rofessional, academic, and personal commitments

Outstanding customer service skills and techniques (telephone and face-to-

face)

Exceptional interpersonal and communication skills, connect well with others

Proficient with Microsoft Office for creation and delivery of effective

p resentations and preparation of reports, forms, and letters

Strong organizational and analytical skills, combined with the ability to

coordinate workflow and meet deadlines

Ability to prioritize and multitask in a fast-paced environment

Work efficiently both independently and as part of a team

Strong passion and experience in hospitality and customer service

BARTE N DER/ TRA I N E R/ M IXOLOG IST- &CO MPANY RESTO BAR

PROFESSIONA

November 2012- Present

L

• Tend to the bar, balancing guests on the wood and service bar with great speed

EXPERIENCE

• Demonstrate responsible alcohol service in accordance to provincial liquor laws, always

aware of signs of intoxication, communicate with management and security when

necessary

• Set up and take down bars, liquor, glassware, prepare garnishes and cocktail tools

• Promote events through word-of-mouth and social media networking

• Worked with management on creation of new cocktails and beverage menu ideas

• Provide service for private parties, meeting and the clients’ unique needs

• Strong focus on pleasing guests and providing the best experience possible and creating

returning guests/ “regulars”

CHECKE R- L EA CONSULT I NG LTD.

July 2012- October 2012 (Contract)

• Collected load tickets from t rucks, recorded culvert numbers/stations/ directions

accordingly

• Kept track of culvert numbers, highway station numbers, and calculated ongoing tonnage

• Drove from construction site to site to obtain tickets and handed them in to management

offices daily

• Organized sample bags, tags, and paperwork in the office and on site

• Maintained a safe work environment in accordance to MTO safety standards

R I BBER/ SERVER/ BARTE ND E R- P ISTOL PETE’S SMOKE HO USE AND

CATER I NG

Summer 2012

• Assisted in set-up and tear-down of tents, r igs, and work stations

• Took orders, handled cash, prepared meals, washed dishes, and maintained a clean work

environment

• Promoted sales as a proud brand ambassador and engaged guests in sampling

• Travelled to various Ribfests and weddings across southern Ontario

BARTE N DER/ SERVER/HOSTESS/ RESTAURAN T COORD I NATO R-

M OX I E’S GR I L L & BAR

February 2010- June 2012

• Made servers' drinks quickly and efficiently, serving guests at bar

• Certified with Smart Serve, provided responsible alcohol service in accordance to

p rovincial liquor laws, always

Kept bar stocked with glassware, garnishes, and liquor at all times

• Cut garnishes, set up and take down bar tools, prepared drink mixes

• Provided service to large private parties for guests up to 300

• Communicated with management via headsets for table availability

• Set up floor plans and next-to-seat list, keeping updated at all times

• Prepared reservations and set tables for dinner hours

• Maintained a clean work environment while assisting servers and management

w henever possible

B ARTE N DE R- M O LLY BLOO M’S I R IS H PUB

August 2010- May 2011

• Took patrons' orders, make drinks, handled cash with speed

• Demonstrated responsible alcohol service in accordance to provincial liquor laws, always

aware of signs of intoxication

• Served food to guests sitting at bar, assisted servers whenever possible

• Kept bar stocked with glassware, garnishes, and liquor at all times

• Communicated with security and management via radio to keep bar as safe as possible

• Weighed all bottles in closing to achieve accurate sales figures

S TORE CLERK/ KEY-HO L DE R- AYL MER V I D EO

November 2007-January 2010

• Worked as a cashier, managed cash transactions, answered phone, made rental

reservations

• Returned rentals on computer and put back onto shelves

• Called customers with outstanding rentals, orders, and reservations

• Organized movies and maintained a clean work environment

• Re-stocked candy, chips and made popcorn, organized displays and

• Put money in safe, activated security alarms, and locked up store

Western University (London, ON)

E DUCATION

General Arts- Focus in Comparative Literature & Languages- Fall 2010

East Elgin Seconda ry School (Aylmer, ON)

Honour Roll Grades 9-12, OSSD 2009

Event Assistant: WWF CN Tower Stair Climb

VOLUNTEER

Sales Rep: T he Purple Spur Society, UWO

E XPERIEN

B ig Sister: B ig Brothers Big Sisters, Elgin

CE

Springwater Maple Syrup Festival: Catfish Creek CA

C rime Survey Distributor: Aylmer Police

B asketball Referee: O liver Stephens Public School

N ursery Caregiver: Aylmer Christian Reformed Church

REFERENCES *RE FERENCES AVAI LABLE UPON REQUEST

Contact this candidate