Manager Customer Service
Resume:
Mary Merrick
Columbus, IN ***03
Phone 812-***-****
*******@*****.***
Objective: I am looking for full time, long term employment. I am a
dependable, dedicated employee. My strengths are my management and
supervision experience, my attention to detail and my organizational
skills.
Summary of qualifications :
I have been in a supervisory/management position for 20 years. I was
responsible for the overall quality coming in and going out of the plant. I
implemented new procedures within the plants and audited all
departments for compliance. I have experience with various measuring
equipment including calipers, micrometers, magna-mike, comparator,
height gage, top load testing and scales. I also have many years of
computer experience including Microsoft Word, Excel, Access,
Warehouse Management Systems and MFG Pro databases. I have years
of experience with customer service as well as working with our
suppliers. I have also assisted with the hiring of new employees. I have
preformed other administrative duties such as ordering supplies,
scheduling and completing the daily production reports. I also have
warehouse experience, including warehouse supervision, inventory
control, getting freight quotes, scheduling trucks, shipping and receiving
product and forklift certification for over 15 years.
Education : Columbus North Graduate
Work experience:
Pets Supplies Plus Distribution Seymour, Indiana
10/15/2012 – 3/06/2014
Shipping Supervisor
I am responsible for the employees on the 2nd shift at the Distribution
Center. Associates pick and pack our products for distribution to the
stores. I do observations on the associates as well as monitor their
progress. I assign shipments to the associates and verify that they are
done correctly before being shipped out.
Polytainer Greenwood, Indiana
2/21/2011 – 7/19/2012
Quality Supervisor
I helped with the administration of the quality department as well as
supervised the quality team. I communicated daily with all shifts in the
department to keep them informed as well as worked with individuals
that needed additional training. I trained new employees within the
department. I printed the product labels to be release to the production
floor. I preformed First Article testing on any new products. I was
responsible for the held ware location and insuring that the rework was
completed properly.
Martinrea Industries North Vernon, IN 47265
9/27/2009 – 2/18/2011
Quality Tech / Receiving Inspector
I performed daily dock audits on the product before it was shipped out to
our customers. I inspected, tested and/or measured part that we received
from our suppliers before it was released to the production floor, as well
as logged this information into the database. I also did daily line audits on
the production line.
Berry Plastics, Inc (Formerly Captive Plastics) Edinburgh, IN 46124
August 1992 - April 2008
Production Supervisor / Quality Manager
The first 7 years with the company I was a Production Supervisor. I also
worked on Nissei 650 injection blow mold machines, everything from
processing to mold changes. I was then offered a Quality Manager
position which I held for the next 9 years. The company was purchased
and eventually chosen as one of the facilities to close. At that time I was
asked by our corporate office if I would travel to some of the other
facilities and help out where they were having some struggles in their
quality departments. The last ten months of my employment I traveled to
other plants and worked with the quality departments on procedures and
training.
References :
Joe Eshoo – PSP Distribution Operations Manager – 603-***-****
Joe Wahlman – Martinrea Quality Manager – 812-***-**** ext 204
Bill Duane – Corporate Quality Manager for Berry Plastics – 732-***-****
Deb Wagner – Corporate Customer Service for Berry Plastics – 732-***-****
Walter Hertenstein – Sales Account Manager – 513-***-****
Michael Schreiweis – former Edinburgh Plant Manager – 502-***-****
LETTERS OF RECOMMENDATION AVAILABLE UPON
REQUEST
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