Customer Service Representative

Carita Henry

UNIT SECRETARY - UNIVERSITY HOSPITAL

Birmingham, AL

******.*****@*****.*** - 205-***-****

Seeking a Medical Coder position in a clinic/hospital toward utilizing my extensive computer and medical

apparel knowledge and strong organizational abilities.

WORK EXPERIENCE

UNIT SECRETARY

UNIVERSITY HOSPITAL - May 2004 to Present

Perform receptionist duties. Evaluated patient records for suitability, recorded data electronically for collection,

storage, analysis, recovery, and reporting, Prepare and process requisitions for office related forms, and

enhance the daily operation of the nursing unit.

CUSTOMER SERVICE REPRESENTATIVE

CAREMARK - March 2001 to January 2004

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

EDUCATION

CPT in HCPCS and Medical Insurance

VIRGINIA COLLEGE BIRMINGHAM - Birmingham, AL

December 2013

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Detail oriented in a hospital setting. Successful track record handling complicated assignments. Highly

experienced in reconciling charge reconciliation reports. Dedicated to maintaining strict patient confidentiality.

Effective communication and intrapersonal skills.

Contact this candidate