Customer Service Sales
Resume:
Jackie Peterson
Tampa, FL 33605
EMPLOYMENT:
Bloomin’ Brands, Inc., Tampa, FL 6/13-Present
Payroll Coordinator
Ensure accurate calculation and processing of wages, overtime, deductions and garnishments for all
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hourly, management, and corporate payrolls for Outback, Bonefish, Carrabba’s, Fleming’s and Roy’s
employees
Create test scripts, complete testing and audits, as well as documentation of new processes to ensure
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accuracy of data and new processes successfully convert for the new 4-4-5 payroll calendar
Bloomin’ Brands, Inc., Tampa, FL 10/12-6/13
Resource Center Associate
First point of contact for the resolution of HR inquiries from employees, Managers, former
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employees and outside agencies
Research and resolve employer related concerns for payroll and benefits
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Efficiently document and respond to all HR inquires
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Bloomin’ Brands, Inc., Tampa, FL 4/12-10/12
Direct Deposit Coordinator
Managed direct deposit campaign initiatives for all concepts as part of the transition to OSI
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Connect, including developing and distributing communication to stores
Input all direct deposit forms by the deadlines for each concept
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Managed paycard set up and funding processes for all concepts
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Helped with various payroll functions as needed
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Responded to general payroll inquiries from all concepts
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TempWise, Tampa, FL 1/12-3/12
Direct Deposit Coordinator
Set up direct deposit requests for all OSI concepts
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Responded to general Payroll inquiries from all OSI concepts
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University of Florida, Gainesville, FL 8/10-5/11
Fisher School of Accounting Exam Proctor
Responsible for the transportation of confidential testing materials to and from testing locations
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Monitored and maintained the secure testing environment (2-4 hours at a time)
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Verified the identification of up to 200 students per testing site
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Payless Shoe Source, Clearwater, FL 5/10-11/10
Retail Sales Associate
Prepared store for opening and closing
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Made daily cash deposits to the bank
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Reconciled cash with cash sales at the end of the day
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Performed customer service tasks
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Operated register (sales, returns, exchanges, etc.)
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SKILLS:
Microsoft Word, Excel, PowerPoint and Outlook
EDUCATION:
Currently attending University of Florida, Gainesville, FL
May 2011 Southwestern University of Finance & Economics, Chengdu, China
May 2010 St. Petersburg College, Early College Program, Tarpon Springs, FL
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