Sales Management
Resume:
CRYSTAL MARIA ALLEN 773-***-**** ***********@*****.***
Applicant Tracking Systems: ADP Virtual Edge, Taleo, Success Factors and PeopleSoft
EDUCATION:
Benedictine University – Expected Completion 12/2015
Masters of Management of Information Systems
Indiana University
Bachelor of Science in Business Administration/HR Management
PROFESSIONAL EXPERIENCE:
Chicago Public Schools, Chicago, IL July 2012 - Present
Senior Recruiter/Taleo System Administrator
* Manage Full cycle recruiting for CPS vacancies for general central office, HR and IT positions up to Director level; consult hiring managers on market/workforce data and best practices; manage candidate experience throughout the selection process; utilize key recruiting craft skills including creative sourcing, candidate selection, selling and negotiating techniques; source active and passive candidates through networking, cold calling, internet searches, online databases, job boards and employee referrals.
* Collaborated with senior level administrators and academic departments to formulate and implement a strategic recruiting plan for 126 Special Education/Clinician vacancies.
* Manage $3.5 Million RFP and bid process for executive search and temporary agencies.
* Vendor management for temporary staffing resources and job boards including Monster, Career Builder, Dice and Linked In. Facilitate resume writing/interview techniques for displaced Teachers.
* Mentor Recruiting Coordinators by contributing to their development as a future Recruiter.
* Act as recruiting and onboarding subject matter expert on such topics as process flows, content requirements, integration with other functional areas, processing procedures, client specific topics and service delivery.
* Manage day to day processes and issue resolution.
* Identify root causes of delivery issues (e.g., system edits, manual processes, patterns in workflows, repeat calls etc.).
* Maintain key aspects of the system and add or modify as business requirements change. Contribute and conduct system configuration and integration testing. Assist with the creation of metrics to measure process and performance improvements.
* Work with the business to understand the product vision and direction.
* Transfer the requirements to the development team for any technical development.
* Review user acceptance test plans and scripts.
* Create training job aids.
* Build, maintain and standardize, where possible, recruiting reports, talent acquisition metrics and analytics using Taleo Business Objects Reporting tool.
Jones Lang LaSalle, Chicago, IL Jan 2011 – July 2012
Contract Recruiter – New Business
* Manage Full cycle recruiting for new business; consult hiring managers on market/workforce data and best practices; manage candidate experience throughout the selection process; utilize key recruiting craft skills including creative sourcing, candidate selection, selling and negotiating techniques; source active and passive candidates through networking, cold calling, internet searches, online databases, job boards and employee referrals.
* Client accounts supported include Exxon Mobile, Wells Fargo, Bank of America, Amgen, Pfizer, Belk and Horseshoe Casino.
* Filled all levels of Finance/Accounting, Procurement, Project Managers, Engineers and general Administrative type of positions.
Clearwire, Des Plaines, IL Nov 2009 – Nov 2010
Regional Sales Recruiter - North Central Region
* Managed high volume full cycle recruiting process for North Central region sales roles including Regional General Manager, B2B Reps and Field Sales Reps.
* Sourced both active and passive candidates through networking, cold calling, complex internet searches, online databases, job boards and employee referrals.
* Built Clearwire brand in local market to drive “Employer of Choice” by partnering with community organizations, colleges & networking groups. Organized and facilitated company hiring events including open houses and recruiting blitz.
* Developed and implemented recruiting strategy for launching markets.
* Tracked recruiting metrics for North Central region including active openings vs. budgeted openings, vacancy rate and time to fill.
Jones Lang LaSalle, Chicago, IL, Dec 2006 – Oct 2009
Corporate Recruiter – Bank of America Account
* Managed Full cycle recruiting for Bank of America Account; supported Project Management, Facility Management and Transaction Management verticals nationally; consult hiring managers on market/workforce data and best practices; manage candidate experience throughout the selection process; utilize key recruiting craft skills including creative sourcing, candidate selection, selling and negotiating techniques; source active and passive candidates through networking, cold calling, internet searches, online databases, job boards and employee referrals.
* Recruiting project lead for three company acquisitions (LaSalle Bank, Countrywide Financial and Merrill Lynch) under tight deadlines.
* Managed the internship program for Bank of America account and assisted corporate team with developing the firm’s internship program, designed the program structure, selection process and summer event schedule.
* Collaborated with Project Management Platform to build pipeline of top talent; with the main goal to rotate 50% of the staff to other accounts.
Panduit, Tinley Park, Il Feb 2006 - Nov 2006
Human Resource Generalist
* Managed the day to day operations of HR operations including: administration of policies procedures and programs, workforce planning, performance management, payroll, benefits administrations, training and development.
* Managed high volume full cycle recruiting process for Sales & Marketing roles.
BCC Financial Services, Chicago, IL Aug 2002 – Nov 2005
Human Resource Generalist
* Managed the day to day operations of HR operations including: administration of policies procedures and programs, recruiting/staffing, performance management, payroll, benefits administrations, training and development.
* Managed full cycle recruiting process for management level roles. Met and tracked recruiting metrics, including openings, vacancy rate and time to fill.
* Built relationships with local organizations to build talent pipeline. Coached and developed 2 direct reports.
* Collaborated with company owners and broker to implement a more cost effective medical insurance plan, eventually saving the company a significant amount on premiums, as well as increasing employee enrollment. Processed bi-weekly payroll for approximately 150 employees.
* HR leader for annual and semiannual client audits; 100% passed all audits.
* Revised company policies and procedures with the assistance of legal to ensure alignment with federal and state employment law.
* Created a more streamlined on-boarding process to include training, orientation, and meet and greets.
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