Customer Service Insurance

AUDRA L. LEWIS

229-***-****) C

**********@***.***

QUALIFICATIONS SUMMARY

Administrative support professional experienced working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to

superior customer service. Confident and poised in interactions with individuals at all levels. Detail oriented

and resourceful in completing projects; able to multi-task effectively.

EDUCATION

University Of Phoenix

Troy University

UPSALA COLLEGE

CURRICULUM: BUSINESS MANAGEMENT/COMPUTER SCIENCE

EXPERIENCE

Phoebe Putney Memorial Hospital

Precerter 10/11 present

Responsible for retrieving clinical information from doctors’ offices to obtain authorizations from insurance

companies for specific tests requested from the doctor for patients. Responsible for collecting accurate patient

and insurance information to be used for billing and reimbursement purposes. Analyze and disseminate

physician orders to appropriately match services to the planned admission. All registration related tasks are

performed to support the creation of the patient’s financial record and electronic Medical Record. Patient

Access Specialists are instrumental in verifying eligibility of insurance and other forms of reimbursement in

order to guarantee information is sent out in a timely manner.

Manpower(PPMH Outpatient Diagnostic)

Manpower(PPMH Insurance Precert)

Manpower(PPMH Hematology)

Manpower(PPMH Pain Managment)

Manpower(PPMH Surgicare)

Manpower(PPMH Registration)

Manpower(PPMH Centralized Scheduling)

Customer service and communication with patients and physicians offices; process information accurately for

adequate reimbursement for the organization; medical terminology and insurance experience. Processed

patient orders for appointments via fax, phone or computer into the system.

ZIONS ORAL MEDICAL CENTER (10/08 10/11)

Administrative Assistant Scheduler

Responsible for scheduling appointments for former patients and new, greeting patients, distributing

paperwork to patients and/or co-workers, answering telephones, checking voicemail and distributing

messages, delivery of medical cases, and scheduling pick ups for lab cases, making post-op calls to patients

of post-surgery, monitor daily changes made in schedule, confirm appointments to patients, keeping inventory

of front office supplies, filing, faxing, copying and assisting patients with concerns. Preauthorizing all

medicaid carriers, entering all insurance information, verifying insurance information, experience in billing

and collection, collecting all copayments and deductibles from patients.

CURVES, ALBANY, GA. (03/07 10/08)

Circuit Trainer

Responsible for ensuring members are using equipment correctly, and effectively. To maintain member

encouragement and moral; and to teach members on the importance of a healthy lifestyle.

LIBERTY NATIONAL INS. CO., ALBANY, GA. (12/05 4/06)

Insurance Agent

Responsible for insuring customers with individual life and health insurance through home service.

GRAINGER IND.SUPPLY, ALBANY, GA. (09/05 12/05)

Customer Service Representative

Responsible for insuring customer's orders are placed correctly, received and shipped on time. Also

completion of counter orders from walk in customers.

GRAINGER IND. SUPPLY, PARAMUS, NJ (11/04 09/05)

Customer Service Representative

Responsible for insuring customer's orders are placed correctly, received and shipped on time. Also

completion of counter orders from walk in customers. Processing of purchase orders through mail, fax or

phone. Maintaining the daily count of will call misses and hazmat orders.

SUMMARY OF QUALIFICATION

Typing (55 WPM) Fax machines, cashier, Xerox machines/maintaining of copiers, printers and faxes

Computer literacy, Telecommunications, customer service, mail room, postage machine, book/catalog

binding, inventory/stock count, experience in billing and collections.

Contact this candidate