Customer Service Manager

Barbara Hipsher Professional Experience

*** *. ******

Customer Service Training

Springfield, IL 62702

Troubleshooting/ Problem Solving

Cell 217-***-**** Up Selling/Sales Support

Internet research team

Professional in customer National Mega Show Manager

care, communications,

Show Setup/Tear Down

relationship and team

building. Experienced Merchandising/ Showcase Display

employee trainer resulting in

Public Speaking

enhancing, integrity,

professionalism and

Catering

profitability in all areas of

Food Cost

business.

Payroll

Profitability Reporting

Education

Provide Food Service Sanitation Training

Lanphier High School

Springfield, IL Diploma Write and Design Menus

Food Prep Training to Intellectually Disabled Individuals

Lincoln College, Lincoln, IL TV/Radio In Studio Appearances and Live Recording Spots

General Studies Credit

Developing Media Campaigns Nation Wide for 10 traveling

hours

teams

Computer Skills

Organize and Execute Fund Raisers/Trade Shows (500

Micro Office Excel plus Events)

Word/Access/Outlook/

Google Docs/Internet Explorer

Work History

SPARC

Computer Training SPRINGFIELD IL62703

Supportive Employment Supervisor

Excel Level 1/Excel Level 2

November 3 2013 to present

Support and place individuals with disabilities in the correct work

environment based on skills in the community for employment.

Interest Monitor and supervisor 5 Job Coaches and 50 Sparc individuals in

the Supportive Employment Program. Manage training programs

Swimming, Golf, Vintage

within Sparc to include Sparc Success Catering, Sparc Success

Instruments, Coin Collecting,

Café and Sparc Success Work Center.

Antiquities, Travel

THR & ASSOCIATES

Certifications

SPRINGFIELD, IL 62711

Direct Support Professional

DISTRICT SALES MANAGER/ STRATEGIC MARKETING

CPR, First Aid, Blood Borne

DIRECTOR/STORE MANAGER BUY SELL TRADE

Pathogen,

STORES LINCOLN AND CHAMPAIGN IL.

Food Service Sanitation

Managers Certification APRIL 2006 TO SEPTEMBER 2013

Purchase and negotiate with clients. Develop ad campaigns for show

cities, in the Midwest and Eastern Territories of the US. Make guest

Awards

appearances on TV and radio programs to increase show interest and

attendance. Build and negotiate media campaigns for 12 managers in

BCC Safety Committee 2001,

2002, 2003, 2004 the Eastern and Midwestern States. Supervisor 10 Strategic Marketing

Researchers. Analyze weekly sales reports and revise to enhance

Greater Springfield Chamber

profitability

of Commerce Golden

Ambassador 2005, 2006

THR Top Ten Profitable

BUNN CAPITOL

Managers 2010/2011

SPRINGFIELD, IL 62711

MARKETING/EVENT COORDINATOR

1986 to Dec 2005

Organize all Fundraising events. Plan and execute customer food

shows, “new” product cuttings and all other annual trade shows.

Manage vendor programs, promotions, and customer donations.

Organize food demos. Analyze and create customer price guides and

orders. Design and write quarterly publications, catering guides and

specialty flyers.

EDGEWOOD GOLF CLUB

KENNEDY ROAD

AUBURN, IL 62711

BARTENDER/PART TIME

1998 to 2006

Set up for golf outings, private parties and fundraisers. Stock bar deli

with food and beverage. Maintain cleanliness in the bar and all bar

areas. Build customer relationships by providing excellent customer

service serving drinks and food to enhance repeat business daily

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