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Customer Service Construction

Location:
Reading, PA
Posted:
May 14, 2014

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Resume:

Thomas J. Burke

*** **** ****** ***********, ** 570-***-**** acd4tj@r.postjobfree.com

Career Summary

As a person who has held key positions in extremely varying fields, I have spent the majority of my life working with people

of various backgrounds, ethnicity, and cultures. During my time as a construction worker, I formed a cohesive unit with blue

collar workers, ultimately learning to work as a team in order to accomplish our goals. Later in life, I was able to take the skills

I had learned as a construction worker and college and utilize them at The Children’s Home of Reading, specializing in

resolving conflicts safely, responding to crises with alacrity, and keeping calm in times of duress. I have very recently become

employed as a Plasma Processor for Grifols Biomat, Inc, and have expanded my career to include experience in a laboratory

setting.

It is for these reasons I feel as though I would be an excellent asset to any employer.

Profile

I would describe myself as a motivated, personable, goal oriented individual with several years’ experience in the construction

field, recently making the transition into a professional setting. I am a graduate from Kutztown University, having earned my

degree with a 3.3 GPA; I also have a talent for quickly mastering technology. I consider myself a very quick learner, studious,

diplomatic and tactful. In my recent time at The Children’s Home of Reading, I have grown accustomed to handling sensitive,

confidential information, and thriving as a staff member in a team environment. Above all else, I am quite flexible, with an

ability to adjust to any kind of working environment and situation.

Skills Summary

Conflict Resolution Computer Savvy Hard working

Written Correspondence Customer Service Attention to Detail

General Office Skills Professional Reliable

Oral / Written Presentations Basic Mandarin Chinese

Communication Microsoft Office

Employment History

GRIFOLS BIOMAT, INC READING, PA

Plasma Processor, 11/2013 to present

• Worked in a laboratory setting, calibrating and maintaining equipment on a daily basis, and processing

bottles of plasma.

• Used and became familiar with a wide variety of laboratory equipment.

• Organized and was responsible for the contents of a medical grade freezer, storing and ensuring that

units were kept at temperatures suitable for both the European and American markets.

• Extracted samples from plasma bottles and stored them within the aforementioned freezer.

• Was responsible for the quality and integrity of plasma units shipped for medical use as well as research

and development. Ensured timely storage of units.

CHILDREN’S HOME OF READING READING, PA

Youth Behavioral Specialist, 05/2012 to 09/2013

Page 1

Thomas J. Burke

308 Hill Circle Shillington, PA 570-***-**** acd4tj@r.postjobfree.com

Worked closely with at risk youth in a residential treatment facility, keeping clients engaged in treatment.

Developed skills to properly identify unsafe behaviors, triggers for said behaviors, and de escalation or

redirection techniques for clients of various ages, cultures, and backgrounds.

SCM (Safe Crisis Management) trained.

Communicated on a daily basis with clinicians, supervisors, and management to build rapport with

clients, and help build treatment plans as well as incentives for meeting goals.

Led as well as participated in treatment groups.

E.R. Stuebner Reading, pa

Laborer, 05/2005 to 12/2009

• Performed all phases of construction, entailing everything from pouring foundations to finish work.

• Learned how to deal with a high pressure working environment on a daily basis and pay close attention to

detail, ensuring quality demands were met.

• Worked in a field with tight deadlines and was able to meet or exceed expectations on a regular basis,

sometimes working overtime to ensure these deadlines were met.

• Developed excellent conflict resolution and team building skills.

• Adapted to difficult (and sometimes, dangerous) situations by displaying quick, analytic, on the fly

thinking.

GAMESTOP INC READING, PA

Game Adviser, 06/2003 to 12/2007

• Performed basic retail duties, interacting with customers on a daily basis, selling video games and

accessories.

• Was responsible for the handling and counting of money on a nightly basis.

• Learned excellent customer service and communication skills.

READING, PA

CITY OF READING

Recreational Center Worker, 06/2000 to 05/2005

• Worked closely with children of varying ages.

• Oversaw and planned several activities which took place in the rec center. These activities typically

included arts and crafts, sports, and field trips.

• Worked year round, beginning with being a playground leader during the summer months, and working

at the Recreational Center during the winter.

Education

KUTZTOWN UNIVERSITY OF PENNSYLVANIA Kutztown, pa 2012

B.S. IN CRIMINAL JUSTICE

GPA: 3.3 /4.0

• Graduated as a member of Alpha Pi Sigma, the national criminal justice honor society.

• Completed two years of Chinese, learning Chinese language skills.

• Completed both laboratory and physical sciences as a part of the degree.

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Thomas J. Burke

308 Hill Circle Shillington, PA 570-***-**** acd4tj@r.postjobfree.com

Criminal Justice coursework included classes which covered data analysis, juvenile justice, crime prevention,

corrections, policing, criminology, and criminal law.

References are available upon request.

READING AREA COMMUNITY COLLEGE READING, PA 2010

A.A. IN LIBERAL ARTS

• Liberal Arts education.

• Completed general education courses, as well as several Psychology courses which later transferred as electives

for Criminal Justice coursework at Kutztown.

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