Manager Operations
Resume:
TANGELA DAYS
***********@*****.***
SUMMARY
Motivated business professional, bringing a 13-year career in small business ownership with strength in leadership,
creative thinking and business development who quickly masters new concepts and technologies to drive successful
businesses. Proactively anticipates and identifies customer needs and develops innovative business solutions.
EDUCATION AND TRAINING
C. T. Bauer College of Business, University of Houston, Houston, Texas
Bachelor of Business Administration in Entrepreneurship, December 2013
Entrepreneurship Certificate, May 2008
US ARMY, Fort Leonard Wood, Missouri Specialized Training: Leadership, Diversity, Communication, Carpentry,
Masonry, and Office Management, October 1989
EMPLOYMENT HISTORY
Director of Operations
MH Distribution Inc. – Houston, TX December 2012-February 2013
Planned and directed staff training.
Supported Chief Operating Officer with daily operational functions.
Communicated with dispatchers, warehouses and customers regarding outgoing freight.
Supervised the work of two transportation personnel.
Promptly resolved all customer requests, questions, and complaints.
Operations Manager
Genesis Beauty Studio, Humble, TX April 2000-Present
Direct the work of five independent contractors.
Develop innovative marketing and PR strategies.
Establish and maintain vendor partnerships.
Establish long-term customer relationships through prompt and courteous service.
Analyze industry trends and compile market research data to inform planning and strategy.
Manage business finances, including paying vendors and suppliers for products services rendered.
Increase volume of business by 35% by following up on leads and networking.
Plan and organize seminars, meetings, and retreats.
Maintenance Mechanic/Union Representative December 2005-October 2009
United Stated Postal Service, Houston, TX
Worked directly from blueprints, patterns, sketches and specifications.
Accurately read, understood, and carried out written instructions.
Prepared and administered preventative maintenance work orders.
Communicated operational issues and changes to supervisor on regular basis.
Inspected machine parts for conformance to product specifications.
SKILLS
Expert in Microsoft Word, Excel, PowerPoint, Access, Outlook
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