Customer Service Representative
Resume:
Objective
Customer Service/Account Representative allowing for parlay of
demonstrated organization, customer service, communication, and project
management skills proven by 2 years of successful, profitable
employment.
Profile
Motivated, personable business professional and a successful track
record of profitable client service mastery. Talent for quickly
mastering technology - recently completed Microsoft Office Suite
certificate course. Diplomatic and tactful with professionals and non-
professionals at all levels. Accustomed to handling sensitive,
confidential records. Demonstrated history of producing accurate, timely
reports meeting stringent guidelines.
Flexible and versatile - able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills.
Skills Summary
Project Management Computer Savvy Billing & Coding
Report Preparation Customer Service Accounting/Bookkeeping
Written Correspondence Scheduling Front-Office Operations
General Office Skills Marketing & Sales Professional
Presentations
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
o Prepare complex reports for managed care organizations, ensuring full
compliance with agency requirements and tight deadlines.
o Author professional correspondence to customers and vendors.
o Communicate customer service concepts to employees using layman's
terms to facilitate understanding.
o Rapidly learn and master varied computer programs; recently completed
Microsoft Office Suite certificate course.
Customer Service/Marketing/Problem Solving
o Oversee front-office operations and provide impeccable customer
service:
o Built a clientele supported by 60% referral business.
o Develop and implement strategic marketing plan for business:
o Helped launch a thriving private practice, building revenue from
$0 to over $72K in the first year with minimal overhead.
o Create special promotions, write/design print and outdoor
advertising, and coordinate all media buying.
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day operations as practitioner of Turning
Heads, Inc.:
o Facility rental/maintenance.
o Client scheduling for busy office averaging 52 appointments
weekly.
o Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
o Supervision of a total of eight receptionist interns.
Employment History
gc services - Houston, TX
Account Representative, 2009
turning heads inc. - Houston, TX
Facilities Operator/Customer Service Representative, 2007-2008
Education
north dakota state university - Fargo, ND
Business Marketing major, 2008 GPA: 2.89/4.0
(Four-year advanced degree requiring 30-34 credit hrs. per quarter.)
lone star college - Houston, TX
Business Marketing major, 2007 GPA: 3.02/4.0
References
Tennesia MoOre - Texas Department of family & Protective services
Family Support Counselor
Deloris young - Turning heads modern day spa & salon
Owner
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