Customer Service Sales

Rhonda Wyche

Landlord Advisor - Renewjerseystronger Housing Recovery Center

Ocean Grove, NJ

************@*****.*** - 1-848-***-****

My objective is to excel in a career of my choice and maintain great work ethics with the desired company

in which I would be employed.

WORK EXPERIENCE

Landlord Advisor

Renewjerseystronger Housing Recovery Center - Freehold, NJ - February 2014 to April 2014

Responsibilities

1. Schedule Intakes contact via phone and respond to e-mails

2. Track and update client information within DCA's/eGrants database and the agency's online client data

tracking system

3. Assist clients with completing the applications for the Landlord Rental Repair Program

4. Research and maintain database of Sandy assistance providers within the county & state

5. Make sure landlords properties be between 1-25 rental dwelling units

6. Make sure property must have sustained damage from Superstorm Sandy

7. Insure that landlord is willing to lease to a low-to-moderate income tenants

8. Insure that landlord has all required documents during intake and any duplication of benefits/supporting

documents.

9. Maintain a caseload up to 96 clients

10. Schedule clients for grant awards for their properties.

11. Communicate/update with HQ (DCA) on clients application progress and construction company for the

program.

12. Case Management

Call Center Rep /Monitor Rep. Operator

Criticom Monitoring Service - Manasquan, NJ - June 2012 to November 2013

Responsibilities

1. Monitor residential and commercial alarms across the country

2. Dispatch police, Fire and EMS when necessary

3. Made about 500 out bound calls a day

4. Monitored two computer monitors at once insuring the fast alertness of each alarm activated that dropped

to my screens

Call Center Rep / Insurance Verifier / Customer Service Rep

Secova - Wall, NJ - March 2012 to July 2012

Responsibilities

1. Verified and processed insurance claims for Universality of California employees and their family members

2. Answered customer questions, resolved issues, and handled routine requests which involved benefit policy

interpretation, routine research and simple claim adjustments

3. Verified eligible family members on client's insurance benefits

Substance Abuse Counselor

MHM Services - Dover, DE - March 2010 to August 2011

Dover, DE

March 2010 to August 2011

Responsibilities

1. Provided clinical evaluation, counseling, treatment planning, case management, and referral,

documentation, and education services to clients

2. Prepared and submitted case reports and summaries to appropriate parties accurately and in a timely

manner

3. Ensured compliance with confidentiality guidelines

4. Informed, coordinated and advised all applicable parties regarding patient discharge or transfer

5. Consulted with multidisciplinary mental health and substance abuse team in providing comprehensive

substance abuse/metal health care to linking clients with internal/external services, as well as group and

individual therapy

6. Provided educational and other information to better assist client in defining goals and implementing action

plans to achieve personal, social, educational and/or vocational development and adjustment

Account Manager/Customer Service Rep

Rent a Center - Dover, DE - October 2009 to March 2010

Responsibilities

1. Ensured on time payments

2. Collected past due payments on delinquent accounts

3. Made on time deliveries

4. Providing friendly customer service and knowledge of sales items within the store

5. Handled all customer service issues and incoming/out going calls

Security Officer

Rutgers College - Camden, NJ - February 2009 to September 2009

Responsibilities

1. Secured the entire campus for the safety of the students and staff

2. Log daily sheets and incident reports

3. Patrolled campus

Call Center Baby Registry, Sales Associate/Cashier

Buy Buy Baby - Cherry Hill, NJ - January 2008 to January 2009

Responsibilities

1. Reported to department manager on supplies that need to be ordered for the store

2. Provided customer service to customers

3. Restocked merchandise on the sales floor

4. Provided knowledge to customers on breast pumps, safety gates and household safety products

5. Answered incoming calls from expected parents on baby products and scheduled appointments for face

to face contact

Cd maker and printer

Sony Music Distribution Warehouse - Pitman, NJ - March 2007 to December 2007

Responsibilities

1. Printed computer sampled artwork on to discs

2. Matched sampled colored artwork on to CD's and DVD's

3. Aligned the discs in its correct setting and made screens for the discs

4. Filled daily orders that were coming in for sales throughout the country

Corrections Officer

Monmouth County Sheriff Department - Freehold, NJ - April 2005 to October 2005

Responsibilities

1. Maintained security of inmates in the county jail

2. Monitored cameras through central control room

3. Assisted in inmate transport through county jail

4. Ensured appropriate measures were taken during mealtimes, recreation times, mail times, and the receiving

of commissary to inmates

5. Maintained a daily log sheet and incident reports

6. Maintained daily head counts of inmates in my schedule housing units

Teacher's Assistant

The Children Center of Monmouth Co - Neptune City, NJ - May 2002 to January 2003

Responsibilities

1. Worked one on one with children with behavioral issues and autism

2. Helped with classroom work and life skills

3. Helped in their process of becoming more independent

4. Wrote reports on how their progress in the class and class work was working

EDUCATION

Criminal Justice

Delaware Technical Community College

January 2010 to August 2010

Camden County College

September 2007 to December 2009

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