Customer Service Quality Assurance

Philana D. Hackett

** *** ********** **, *** ***

Wallington, NJ 07057

908-***-****

*************@*****.***

EDUCATION

B. S. Biology, Fairleigh Dickinson University (2011)

WORK EXPERIENCE

Flow Cytometry Lab Technologist, Lab Corp - Cranford, NJ 9/2012-

Present

. Process samples (blood, tissue, etc.) pursuant to Standard Operating

Procedures

. Perform Quality Control to evaluate the validity of the results obtained.

. Maintain appropriate records as required by the department, the company

and various regulatory agencies

. Sample analysis via WinList 3D/32 and Cell Tracks Analyzer II

. Working knowledge of PBMC assays/SOPs

. Cell Search Circulation Tumor Cell training

. Daily use of instruments: BD FACS Canto, BD Calibur and FC 500

. Troubleshoot instruments for Quality Assurance/Calibration

. Working knowledge of MS Office and SharePoint

Specimen Management Specialist, Lab Corp - Cranford, NJ 09/2011-

09/2012

. Prepared all specimens received for testing by Clinical Technologists in

designated laboratory departments

. Ensured proper handling and container management for specimen transfers,

storage and inspection

. Make service calls for labeling issues/error

. Communicate with Project Managers/Monitors for site errors with sampling

shipping, receiving and labeling

. Trained new employees on Apollo System

Lead Bank Teller, Chase - Old Bridge, NJ 04/2009-

09/2011

. Processed customer transactions within established guidelines

. Excelled in meeting customer satisfaction goals

. Excelled in working in a fast paced environment

. Traveled as a Washington Mutual Teller while banks merged

Bank Teller, Valley National Bank - Manalapan, NJ 05/2008-01/2009

. Processed and balanced individual cash transactions

. Maintained high standards of customer service

. Completed end of day transaction reconciliations

Customer Sales Associate, Macy's Inc. - Freehold, NJ 04/2005-

01/2009

. Provided excellent customer service while obtaining maximum sales results

. Consistently exceeded sales standards on a quarterly and seasonal basis

. Ensured excellent visual presentation in the store

ACTIVITIES

Publicist, Pre-Health Professional Club - Farleigh Dickinson University

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