Data Entry Service Representative

References

Vocational School

Education

Phlebotomist Group Lead and Trainer

Phlebotomy Service Representative II

Experience

Summary

Bachelors of Science in General Studies

Phlebotomist Specialist

Belicia LaTrese Duren

314 Cartersville St., Houston, Texas 77029 – 832-***-**** – ************@*****.***

A dedicated and accomplished individual with 18 years of extensive expertise in venipuncture techniques; successfully

accomplished excelling from lower to supervisory positions, PSR I and II, to group lead, to trainer; strives to create a

dependable and pleasing environment for patients; and exhibits assurance and dedication during all venipuncture processes

with specific consideration to successful end results.

Bio Reference Laboratories, Pearland, Texas

2011 –2014

Provided exceptional phlebotomy and customer services, organizational and documentation skills, data entry, and

independent problem solving abilities in response to patients’ orders as an in office phlebotomist at a busy OB/GYN clinic for

3 years

Laboratory Corporation of America, Houston, Texas

2009 – 2011

Performed excellent phlebotomy and capillary techniques to all age groups, urine drug screens, paternity tests; processed,

prepared, and stored patients’ specimens according to proper storage procedures; obtained patients’ orders, personal data,

and insurance at an extremely busy patient service center

Quest Diagnostics, Dallas, Texas

2000 – 2007

Trained new and veteran employees, as well as, signed off on their completion; assisted supervisor with payroll data entry,

performance appraisals and disciplinary actions as needed, and handled patient and employee complaint issues with a

unique personal touch; traveled to specific areas to supervise or assist employees at other sites; over phlebotomists’

schedules; and supervised about 20 employees as a group lead

Other Skills

Articulate in communication; proficient in interpersonal communication; superior in trouble shooting; and outstanding at

assessing patient’ needs

Ashworth College, Norcross, GA

June 2015

Psychology

Polytechnic Institute

1996 1997

References are available on request.

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