Customer Service Manager

Karey Rodé

Store Manager

Oshawa, ON

**********@*****.** - 289-***-****

To obtain a position that enables me to contribute to the overall success of a dynamic and progressive

organization as well as developing new skills. My emphasis is on aggressive achievement of goals, innovative

approaches and a high level of teamwork with a strong focus on Customer Service.

WORK EXPERIENCE

Store Manager

Forbidden Pleasures - Oshawa, ON - September 1999 to March 2014

Providing excellence in Customer Service, ensuring customers are informed about our products and services.

• Responsible for the day-to-day store operations.

• Purchasing/Receiving and maintaining database of inventory.

• Merchandising and displaying of products in store and in store window

• Responsible for the hiring, training and dismissal of staff.

• Preparing weekly work schedules.

• Preparing daily banking, deposits, payouts and sales reports for head office

Part-time Server

Excuses - Oshawa, ON - July 2007 to December 2007

Part-time Server

• To serve all customers in a friendly, timely manner so that they enjoy there time at Excuses

Learner Team Driver

Commercial Freightways - Mississauga, ON - January 1999 to August 1999

Driving LTL 48 USA states and Canada with a licensed driver.

• Preparing documents and driver log books.

Junior Assistant

Commercial Freightways - Mississauga, ON - January 1998 to January 1999

Prepared U.S. and Canadian Customs documents.

• Completed trip/expense reports, prepared outbound/inbound paperwork for drivers. Co-ordination of driver

appointments.

• Strengthened warehouse/office communication. Provided excellence in Customer Service

Night Manager

Coffee Time Donuts - Oshawa, ON - July 1997 to July 1998

Ensuring that a high level of Customer Service and Customer Satisfaction is maintained at all times.

• Responsible for sales, store reports, daily receipts, inventory and maintaining a clean and organized store.

• Training of new staff.

• Developing and implementing policies and procedures.

• Designing/organizing the display of food products.

• Preparation of food products.

Assistant Store Manager

Pantorama Inc - Oshawa, ON - April 1993 to August 1996

Maintaining a high level of Customer Service in processing of customer sales, layaways and returns credits/

exchanges.

• Assisting customer in clothing selection and sizing.

• Responsible for preparing work schedules, quota breakdowns and the training of new staff

• Responsible for inventory control, merchandising display and ensuring that the store is well maintained.

Crew Person/Closer

McDonalds - Scarborough, ON - November 1991 to June 1992

Responsible for greeting Customers, taking food orders and ensuring orders are filled in a fast friendly manner.

• Maintaining a clean store environment for Customers.

• Handling cash, organizing stock, preparing and cleaning store for next day.

Junior Office Clerk

Hunt Personnel - Scarborough, ON - June 1991 to October 1991

Temporary Contract Position

• Responsible for preparing and sorting of client mail and completing required registered mail documentation.

EDUCATION

Archbishop Anthony Meagher Catholic C.E.C - Oshawa, ON

2014 to 2014

Durham Continuing Education - Oshawa, ON

2004 to 2006

Wexford Collegiate Institute - Scarborough, ON

1989 to 1992

SKILLS

Ontario GZ Licence, with a clean abstract

CERTIFICATIONS

Smart Serve Certification

June 2006 to Present

ADDITIONAL INFORMATION

I am a hardworking, dependable, punctual and a highly motivated individual who enjoys challenges. I work

well within a team environment or alone, I require little or no supervision. I have excellent interpersonal skills

and get along well with others. I adapt quickly to changes, new ideas and situations. I feel my skills, personality

and strong focus on excellence would make me an asset to your organization.

Contact this candidate