Customer Service Manager

Michael Sloyer

Saint Johns, MI

************@*******.*** - 978-***-****

WORK EXPERIENCE

Manager

Dunkin Donuts - Hamilton, MA - February 2009 to April 2014

Responsibilities

Responcabiltys include: Managing a Crew of 18, Ordering and inventory, Hiring and Discipline, Assigning

duties and cleaning, Production and Waste, Assuring Fast Friendly service, Scheduling, Weekending Paper

Work, Talking people into and out of Positions, Handling Customer complaints and feedback, Talking care of

customers, handling money and banking needs.

Accomplishments

Maintained a 7% increase in sales at this store for over 15 months i was at that store.

I maintained 18% labor costs and 2% increase in customer count

Skills Used

Manager Skills and Business Knowledge

•Running Crew •Hiring Staff •Disciplinary Skills •Customer Skills

•Money Management •Problem Solving •Inventory Control •Serve Safe Certified

Manager

Meijer - East Lansing, MI - March 2008 to December 2008

Responsibilities

Responcabiltys include: Managing a crew of 26, Running Deli and Bakery, Hiring and discipline, orders and

inventory, Scheduling, production and waste, running crew meetings, logging temps and cleaning.

Skills Used

Inventory control, organizing, stocking, shipping and receiving.

Meat Cutter

Meijer - DeWitt, MI - July 2005 to March 2008

Responsibilities

Responcabiltys include: Cutting and production, Grinding and wrapping, logging seafood and temps, stocking

and customer service, Cleaning cutting room. All boneless products were cut by hand.

Skills Used

Loading and unloading trucks with pallet jacks and fork lifts. Maintained quality control, and customer service

Machine Operator

DANA Corp. - Saint Johns, MI - July 2001 to March 2005

Responsibilities

Responcabiltys include: Running 6 auto lathes, in assuring product meets specific specks, meeting production

demands.

Paint shop Forman

Artison Metals - Kennard, NE - January 2001 to July 2001

Responsibilities

Responcabiltys include: Managing a Crew of 8, loading and unloading trucks, pickups and deliveries,

responsible for product meeting requirements and time frame.

Skills Used

Loading and unloading trucks with fork tractors that can have up to 35000 tun load. delivering to job

Sales Representative

New Wave Marketing - East Lansing, MI - September 1998 to December 2000

Responsibilities

Responcabiltys include: Cold Call Sales, talking to customers and try to get them to buy product, motivating

and inspiring crew.

Accomplishments

Meat Cutter

L & L Food Center - East Lansing, MI - April 1996 to September 1998

Responsibilities

Responcabiltys include: Cutting and production, Grinding and wrapping, logging seafood and temps, stocking

and customer service, Cleaning cutting room, responsible for ordering and stocking processed meat wall.

Meat Cutter

L & L Food Center - Saint Johns, MI - July 1995 to April 1996

Responsibilities

Responcabiltys include: Cutting and production, Grinding and wrapping, logging seafood and temps, stocking

and customer service, Cleaning cutting room, responsible for ordering and stocking processed meat wall.

Assistant Manager

Kentucky Fried Chicken - Saint Johns, MI - July 1992 to June 1995

Responsibilities

Responcabiltys include: Running shifts, dealing with deposits, customer service, ordering and production.

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