Customer Service Software

Irina Maryanovskaya

**** **** **** ****** #** Brooklyn, NY 11229

Email: *********@*****.***

Skills

ResourceMate 3.0 (Library Automation Software)

Provide circulation/reference service and instruction to library

patrons of all ages using print, media and computer resources

Answer questions from the public in person, and electronically

Assist in planning and delivering library programs for children,

teens and/or adults

Instruct patrons on the use of the Internet, computer applications

and other Library services

Assist with fines & fees management, collection

development/weeding, reserves and opening/closing procedures

Ensure patrons follow library policies and procedures

Hardware Intel/AMD architecture, printers, digital devices. MagicJack

Operating Knowledge of MS Windows OS family

System:

Knowledge of MS Microsoft Office, learning software (including

Software web based). TeamViewer (Remote Support and Remote Access).

Nitro Pro

Knowledge of MS Internet Explorer, Chrome, Netscape

Internet Communicator, Email & FTP software.

Installation of software products, basic software & hardware

troubleshooting; working knowledge of LAN.

Other Skills Knowledge of developmental disabilities.

Knowledge of assistive technology

Work Experience

2005 Present New York, NY

Maidstone

Foundation

Computer instructor (volunteer).

Teaching adults with developmental disabilities how to improve quality of life by using personal

computer, Internet, MS Office and games.

Solving consumers’ computer related issues and concerns

2011 2013 Brooklyn, NY

Manhattan College

of Computer

Technology

Library assistant (volunteer).

Customer service

Shelving

Inventory

Use Library of Congress online Catalogue

Data Entry

2003 Present Freelance

Internet research for various companies and individuals

Database design and development using Access.

Web design and development using FrontPage and HTML.

Custom design: visual aid, advertisement and greeting cards.

Teaching adults with all levels of computer skills computers applications and operating

systems

1990 1997 Moscow, Russia

Teacher College

Librarian- bibliographer

Managing College Reading Room.

Presentations for new and reprinted books.

Teaching students and faculty how to use library services more efficiently

Design and implement catalogues (computer and paper based).

Design and organizing books exhibitions.

Design and organizing thematically exhibitions.

Customer service for students and professors.

Education

2000 2005 NY, NY

Globe Institute of

Technology

BIT (Bachelor of technology in information technology)

1986– 1990 Moscow, USSR

Moscow Institute of

Culture

BS in Librarian science

Majors: Children’s literature and Pedagogical psychology

Awards

HIAS Scholarship award 2003

HIAS Scholarship award 2005

Globe Scholarship award 2004, 2005

Language Russian

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